Top Customer Success & Experience Jobs in Boston, MA

As an Analyst III, you'll perform quality control reviews on complaints, provide feedback, conduct root cause analysis, and collaborate with teams to improve processes and compliance.

As an Institutional RFP Associate, you will manage RFP responses, collaborate with cross-functional teams, and leverage AI tools to optimize workflows and ensure high-quality outputs for institutional clients.

As a CX Incident Response Analyst, you will manage customer incidents, escalate bugs, communicate with stakeholders, and enhance customer experience through effective support operations.

As a Concierge in the Customer Success Team, you'll enhance customer experience, resolve issues, and promote product usage among high-value clients at Coinbase.

Manage junior strategists, enhance operational processes for content workflows, support strategic planning, and conduct content performance analysis. Foster a cohesive team environment and drive content governance compliance.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

As a Supervisor of the Customer Success Team, you will lead a team of Concierge Agents, managing operations, improving customer experience, and resolving escalations while fostering collaboration and alignment across the organization.