The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.