Top Customer Success & Experience Jobs in Boston, MA

The Director of Public Relations will develop and implement a PR strategy, manage media relations, oversee content creation, handle crisis communication, and measure PR effectiveness while leading a team.

The Community Manager will develop community engagement strategies, moderate discussions, collaborate on content, and foster customer advocacy.

Responsible for managing collections activities, monitoring customer accounts, communicating with clients, and ensuring compliance with policies. Requires experience in collections and strong analytical skills.

The Account Manager will drive revenue growth by engaging existing customers, identifying their needs, and strategically positioning solutions. Responsibilities include maintaining client relationships, managing sales opportunities, and collaborating with internal teams to enhance customer experiences.

The Accounting Support Specialist will assist customers with legal billing and accounting software, resolve product issues, and provide training.