Own end-to-end intake onboarding for plaintiff law firms, including voice-agent customization, call flows, firm knowledge bases, transfer rules, scoring, phone integrations, CRM/DMS handoffs, and e-signature setup. Establish onboarding standards, document repeatable processes, train internal teams, and manage intake-focused accounts. The role requires translating legal intake expertise into configurable AI workflows while collaborating with customer success, integration engineering, and law firms.

Manage SaaS renewal operations, including auto-renewals, forecasting, contract audits, renewal briefs, account research, and commercial preparation. Partner with customer success, sales, finance, and deal desk teams to improve retention and renewal execution. Gradually assume ownership of scaled and mid-market renewals, support enterprise strategies, and help build scalable renewal playbooks, tooling, and documentation. Use AI tools for research, proposals, forecasting, and customer outreach.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.