Own customer outcomes and value realization for enterprise cloud/managed services customers. Build and scale Customer Success programs, playbooks, and segment-specific engagement models. Orchestrate cross-functional teams (Sales, Delivery, Support, Billing) to drive retention, renewals, and expansion. Lead and develop the CS leadership and CSM organization, implement CS metrics and governance, and drive executive-level customer engagement focused on measurable business outcomes.

Manage a portfolio of 100–140 dealer accounts to drive retention, utilization, and upsell across vAuto applications. Build client relationships, perform needs assessments, run launches, conduct onsite/virtual engagements, remediate at-risk accounts, and generate additional revenue through account expansion and training.