Plan, configure, test, and launch software solutions for dealer clients; act as primary client contact; manage multiple implementations, escalations, risks, and handoffs; collaborate with Project Management and Training; validate system settings and troubleshoot product issues to ensure successful onboarding and client satisfaction.

Manage a portfolio of dealer clients to retain revenue, drive product utilization, identify upsell/harvest opportunities, resolve complex issues, monitor account performance, and deliver consultative guidance. Build relationships through virtual engagements and occasional onsite visits, collaborate with internal teams, mentor junior PMs, run trainings and special projects, and travel to client sites as needed.