Top Customer Success & Experience Jobs in Boston, MA

The Customer Retention Representative engages with policyholders to retain customers considering cancellation, assists with policy adjustments, and meets performance metrics in a remote call center environment.

As a Customer Retention Representative, you will assist customers seeking to cancel their policies, guiding them in understanding the importance of coverage while providing excellent customer service.

As a Customer Retention Representative, you will engage with policyholders, address cancellation concerns, provide retention solutions, and maintain accurate records.

As a Customer Retention Representative, you will assist customers in understanding their policies, resell benefits, and handle premium payments while providing excellent customer service.

The Bilingual Customer Retention Representative engages with policyholders to retain insurance coverage by addressing cancellation requests and lapsed policies, fostering relationships, and providing customer support solutions.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.

The Add-On Licensed Agent will make outbound calls, receive inbound calls, assist policyholders, and manage paperwork related to insurance policies.

The National Sales Trainer will oversee sales training programs, conduct virtual training sessions, and support new agents, ensuring effective education and adherence to company standards.