Leads fraud analytics strategy for digital payments, defining risk frameworks, fraud metrics, and analytical models. Partners with Product, Engineering, and Risk Operations to turn insights into scalable fraud mitigation solutions. Manages external data sources, defines requirements for production data pipelines, and establishes best practices for risk measurement and modeling. Serves as a senior thought leader influencing cross-functional stakeholders and executive decision-makers.

Build AI workflows, agents, and customer-facing web experiences that accelerate website production and improve conversion. The role involves optimizing Contentful-based processes, configuring chat, enrichment, voice AI, and personalization tools, running experiments, establishing AI guardrails, monitoring performance, and training marketing teams on reusable AI systems. Collaboration spans Web Platform, CRO, SEO, product marketing, legal, privacy, and brand teams.

Design, build, deploy, and maintain resilient, scalable backend services and platform components for Toast's Voice AI platform. Lead cross-cutting architecture and projects, integrate AI platforms (LLMs), implement observability and evaluation for AI systems, set engineering standards, and mentor engineers.