Top AI & Machine Learning Jobs in Boston, MA

Lead and grow a team building Klaviyo's Customer Agent conversational AI platform. Set technical direction, own roadmap, collaborate cross-functionally, guide system and model design, ensure reliability, hire and develop engineers and managers, and deliver scalable, AI-driven customer engagement features.

As a Senior AI Engineer at Klaviyo, you will design and build scalable backend systems and AI solutions, collaborating with product managers and engineers to enhance AI technologies for optimizing customer experiences.

Lead design and build of scalable full‑stack AI enablement platforms and tools to accelerate engineering workflows. Champion experimentation, automation (code generation, testing, deployment), best practices, and cross‑team collaboration while mentoring engineers and delivering production‑ready solutions.

Lead architecture, design, and implementation of a scalable conversational AI platform (Customer Agent). Drive technical strategy for LLM-powered agentic systems, retrieval, orchestration, memory, evaluation, and reliability. Ship AI product features, establish observability/testing/operational best practices, lead cross-functional initiatives, mentor engineers, and evaluate emerging AI technologies to deliver reliable customer-facing experiences.

Lead architecture, design, and delivery of Klaviyo's Customer Agent conversational AI platform. Drive technical strategy, build scalable AI-enabled features, establish observability and reliability practices, mentor engineers, and coordinate cross-functional initiatives to deliver production agentic systems for millions of users.

Own strategy and execution for Klaviyo's Analytics AI product area, principally the Analytics Agent. Define quality measurement, AI-generated analytics UX, and query infrastructure transitions. Partner cross-functionally to ship data-grounded LLM experiences, ensure metric accuracy and platform health, write rigorous product specs, and support multi-brand Enterprise analytics needs.

As a Lead Data Science Analyst, you will develop predictive models, conduct statistical analyses, and create AI-driven solutions to enhance GTM strategy and customer outcomes.