User Research

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

We’re looking for a user researcher with strong product instincts to help us develop great hardware, resins, and digital experiences. You’ll be responsible for all stages of user research for Formlabs. You’ll also use your findings to provide insights at key decision points, connecting our designers and engineers to the voice of the customer.

User research at Formlabs will cover quantitative and qualitative methods -- conveying customer insights to product, marketing, and engineering. If you’re passionate about user experience, we want you to join our team as a User Researcher.

The Job:

  • Develop and execute research programs as a team of one, with the autonomy to define the scope, timeline, and goals to uncover user needs
  • Regularly perform research calls, interviews, surveys and field visits. Print and ship parts to solicit materials feedback and learn about new applications. Facilitate in-house alpha and external beta product testing in the run up to major hardware releases
  • Work across the company and integrate with different teams (hardware, software, web, materials) as they develop new features; providing an advisory role, helping refine what they need to test, and setting a realistic scope for fast learning and execution
  • Propose product features based on conversations with customers, knowing our product inside and out to develop your own sense of priority and the value of an opportunity
  • Communicate and share insights in an effective way, whether written, verbal, audio or visual

You:

  • Know standard best practices, from design consulting or a hardware-driven user research role
  • Are excited to implement user experience research methods at a startup, with limited resources and an undefined scope
  • Are equally comfortable with quantitative and qualitative methods
  • Ready to dive into messy datasets to set up regular reports and dashboards
  • Confident, resourceful and ready to pull strings when you need to move quickly in order to interview a particular customer segment
  • Are ready to live and breathe the evolving 3D printing market as a true hardware / product nerd at heart
  • Have an engineering degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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Location

35 Medford St. Suite 201, Somerville, MA 02143
35 Medford St. Suite 201, Somerville, MA 02143

Insider's spotlight

What’s the vibe like in the office?

Culture is extremely important at Formlabs and in the early days (when there were only 10 of us) everyone was naturally very close. We were a pirate crew of friends, out solving interesting and challenging problems. As Formlabs became larger, we knew we wanted to try and preserve the small-company culture that made our team like a family. With now

Formlabs

What's the biggest problem your team is solving?

Formlabs is a rapidly growing company that is leading the desktop 3D printing industry and revolutionizing in-house manufacturing. Everything we’re doing and creating has never been done before. We are a work-in-progress organization and that makes it exciting to work here while providing lots of opportunities for growth.

Formlabs

Formlabs regularly attends meetups and we’ve just started hosting technical talks at our Boston HQ every Thursday. We also travel to technology trade shows all over the world and strive to stay in touch with young engineers through our involvement with programs such as BU Artemis and the Women in Technology Program at MIT, just to name a few.

Formlabs

In order to understand how Formlabs has revolutionized the 3D printing industry, you really have to go back to 2011 and survey the landscape. The 3D printing craze was in full swing and the market became flooded with low-cost FDM machines. These consumer-level printers were great for small projects and hobbyists. But there really weren’t any option

Formlabs

One thing I really love about Formlabs is that everyone here is extremely active. We regularly have people organizing everything from whiskey tastings to ice climbing in some of the nearby mountain ranges. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of my favorite internal “clubs”

Formlabs

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet Friendly
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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