About Brightcove:

Brightcove is the global leader in providing online video to Media and Digital Marketing organizations. Our global services team, BGS, builds highly scalable and complex solutions on our platform for some of the best known media companies in the world and we're expanding. If you have a great business analytics background, a passion for online video, a keen sense of creativity and a willingness to work with our clients to build awesome experiences, we'd love to talk.

Job Description

We're seeking an energetic, ambitious, and motivated Technical Business Analyst to partner with our consulting team to design and implement systems that meet the business objectives of our well known clients in media and digital marketing. The Technical Business Analyst will work with clients in several phases of the project lifecycle. During the Design Phase of the project s/he will assist the team in researching best practices, making recommendations to the client about functionality and user flow and documenting requirements and acceptance criteria. In later phases of the project, this person will also provide client training workshops, demonstrating to business users how they can use the various features of their new platform.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Responsibilities

• Serve as a liaison between business stakeholders and technical team. Facilitating cross-department communication is key to this role.
• The Technical Business Analyst will be the main information resource for project functionality and scope specific questions.
• Must be able to effectively communicate and document complex user interaction scenarios.
• The Technical Business Analyst is client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. S/he will also be responsible for explaining gaps and technical concepts for an often nontechnical audience.
• Ability to attend and speak on daily phone conversations with teammates and clients
• Understand scope of our client engagements and analyze and identify business problems/project constraints
• Gather business requirements
• Own/organize all project-related documentation of workflow changes and technical/functional designs needed to support the business requirements for common and more complex problems.
• Write user stories, functional specifications and acceptance criteria
• Provide training on various platforms to clients
• Gain a strong feature-level understanding of the Brightcove platform
• Stay apprised of the latest technologies and innovations in web/mobile application technologies (in general) and online video (in particular)
• Responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
• Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders.
• Assist in the prioritization of tasks / assignments

Role Requirements

• 4+ years of experience in a Technical BA or similar role, documenting and analyzing technical solutions to complex business problems (less experience considered for exceptional performers)
• Experience in analyzing business goals and metrics,
• Experience in video implementation or service is a plus
• Experience leading requirements gathering sessions and documenting business requirements
• Familiarity with both agile and waterfall development methodologies is a plus.
• Experience with project life-cycle management tools such as Confluence and JIRA
• Must be able and willing to travel to client sites as required (Approx. 20% national/international)
• Previous experience in consulting or professional services is a significant plus
• Exceptional organizational and communication skills, with the ability to cultivate relationships with internal departments.
• Excellent communication skills (written, verbal, presentation, facilitation)
• Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 

Working Environment

This role is based out of our Boston office located downtown by South Station. We offer a fun work environment, regular hack weeks, competitive compensation, stock options, 401k matching, and tuition reimbursement. Our offices are located downtown, right on Fort Point harbor, with a fully stocked kitchen, ping pong and foosball tables. We also offer unlimited vacation — and expect you to use it.