As our SVP, Solutions Consultant, you will...

Be Accountable and Responsible

As our SVP, Solutions Consultant, you will sit at the intersection of marketing, design, and technology for the Life Sciences practice area. Your role will be to understand your clients business objectives, and formulate strategies and tactics to bring those goals to life. Your role will also include identifying, leading, and inspiring the right talent in order to produce the desired outcomes. Life Sciences experience and insights will be critical in formulating digital solutions. You will also own creating client roadmaps for long term growth and relationship continuity.

• Establish credibility with C-Suite level clients, specifically the CTO, CMO, CIO, so they rely on you for insights and solutions
• Formulate omni channel strategies based on client goals, across strategy, digital transformation, experience, creative, and front end/back end development
• Understand how technical platforms and solutions (i.e. Salesforce, Adobe, Sitecore) can enable client business goals, and be prepared to conduct due diligence on third party technologies in partnership with Technology and Experience leadership
• Demonstrate working/directional knowledge of ecommerce and CMS platforms, specifically 
• Demonstrate ability to manage multiple pieces of business and projects simultaneously in a fast paced environment 
• Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments
• Grow and diversify client relationships by identifying additional business needs, from brand to communication with a focus on data-driven marketing, experience design, and innovation
• Understand digital marketing trends, and bring innovative ideas and solutions to both MERGE teams and clients
• Understand Life Sciences headwinds, tailwinds, and market forces, and help clients anticipate changes in their category and the market at large 
• Recalibrate marketing strategy as based on data driven and industry insights
• Understand the impact of change on a client's organization
• Incorporate senior staff from other departments appropriately, setting them up to capitalize on new opportunities and collaborate effectively in service of business growth
• Support business development efforts and lead teams to successful outcomes
• Obtain client feedback and drive increases in client satisfaction (TRR scores) and engagement 
• Attract, develop, and retain talent building a track record of developing leaders

These are the qualifications we’re looking for

• 15+ years of agency and/ or consulting experience 
• Deep understanding of digital strategy and execution across channels
• Bachelor’s Degree or equivalent work experience
• Advanced client management and relationship skills, especially as it relates to expanding business within existing clients
• Strong working knowledge of contemporary marketing and customer experience initiatives
• Emphasis on building relationships across departments, from marketing to technology to product and sales 
• Business development skills important for mining opportunities within a large account with multiple communications streams. 
• Superior professional communication and presentation skills
• Commitment to client, attention to detail, and strong problem-solving ability–energized by growing a client business

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