Responsibilities:

• Actively participate in a Scrum environment, iterate quickly and contribute toward key goals
• Engage with Product Management, Development, and Quality Engineering to provide guidance on Operability, Release and Configuration Management, infrastructure and application capacity management and provisioning.
• Create, maintain, and document tools and automation for handling system state and operational excellence across complex infrastructure
• Capacity Management for all tiers across multiple applications
• Design tools and provide training for peers across operations ensuring 24x7 site-up of all services and the application portfolio
• Design, implement, and maintain instrumentation to provide transparency to application and system state, history, and trends
• Act as an escalation point for junior staff members and strive to be the resident expert for your technology portfolio
• Engage with teams across Constant Contact to share best practices and leverage tools and code for re-use as effectively as possible
• Serve as a member of a 24x7 tiered on-call team, ensuring your partners in Product Management, Development, and Quality Engineering at Constant Contact are delighted

Requirements:

• BS degree in Computer Science or related field or equivalent work experience
• 4+ years of production engineering related experience
• Must have a strong, customer-centric philosophy, a drive to go above and beyond the norm to fully resolve issues
• Expert level experiences with Linux operating systems, including the ability to performance tune the OS and applications suites
• Strong scripting experience with python, groovy and shell scripting preferred
• Experience working with Java applications, including tuning, configuration, troubleshooting, etc
• Experience with Continuous Deployment/ Continuous Integration tools :
• Source Control software such as Git
• CI tools such as Jenkins / Bamboo or equivalent
• Build automation tools such as Maven / Ant or equivalent
• Configuration management software such as Puppet/Chef/CF Engine or equivalent.
• Experience with Artifact repository tools such as Artifactory
• Must be an out-of-the-box thinker willing to challenge conventional approaches and build consensus around innovative solutions
• Ability to build out, deploy and maintain web-based applications in Production and Pre-Production environments
• Excellent ability to document current requirements and enhance existing processes throughout our infrastructure
• Experience with JBoss, TomEE, TorqueBox or similar application servers
• Exposure to application-level monitoring tools such as Nagios, Gomez or other equivalent industry standard tools

Preferred:

• Experience working within an agile project management framework
• Python and Ruby experience
• Strong knowledge of IP networking, DNS, load balancing and CDN’s
• Experience of working with native mobile applications at scale
• Experience with Apache, NGINX or similar web servers