Qualtrics
At Qualtrics, our mission is to make business more human.
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SkillBridge - Customer Success Associate Internship

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<div><div><div>At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.<br/>When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.</div></div><div > </div><div > </div><div ><strong>Customer Success Associate</strong></div><div ><strong>*This job is for candidates who are currently on active military duty and exiting the military within the next 12 months.*</strong></div><div> </div><div><strong>Why We Have This Role</strong></div><div><div>The mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results.</div><div> </div><div>The CSA role is pivotal in this mission to ensure our business reports healthy revenue and enables customer-facing teams to prioritize their time towards high risk and high need accounts. Central to success is a thriving partnership with our customer-facing account teams, allowing us to efficiently scale Qualtrics’ services to more customers. We are the “get it done” team. We have a wide range of responsibilities that include engaging with finance, marketing, product, engineering, sales, legal, security, etc. and producing deliverables for our customer-facing teams.</div><div> </div><div> </div></div><div><strong>How You’ll Find Success</strong></div><div><div>You’ll know you’re doing a great job in this role when:</div><ul><li>You maintain a high utilization score (e.g., how much time you are saving our account teams), a healthy billings attainment (e.g. how much renewal $ you have invoiced) and strong customer satisfaction.</li><li>Provide critical, value added deliverables to our XM Success team and customers to help them realize maximum value from the Qualtrics partnership</li><li>You help retain and expand client subscriptions, the lifeblood of the SaaS business model.</li><li>You drive the renewal process forward, from reaching out to our internal customer facing teams to coordinate a renewal process, to working directly with the client to confirm a renewal.</li></ul><div>We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient. In fact, you will have the opportunity to become a subject matter expert in a key process and work to improve it.</div><div> </div><div> </div></div><div><strong>How You’ll Grow</strong></div><div><ul><li>Problem-Solving Skills: As a Customer Success Associate, you will learn to actively listen, analyze data, and develop tailored solutions to address business and customer challenges effectively.</li><li>Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.</li><li>Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction</li></ul></div><div> </div><div><strong>Things You’ll Do</strong></div><div><ul><li>Play a role in identifying opportunities to streamline and improve business critical, end-to-end processes</li><li>Partner with our customer-facing account teams (Sales, XM Success) to deliver incredible customer and business impact by supporting them to optimize the entire renewal journey</li><li>Surface and present actionable insights for the XM Success team to support Book of Business management and planning (e.g., attrition insights, renewal rate trends, NPS insights, XM product usage signals)</li><li>Engage with internal stakeholders and systems to ensure timely renewals, account health data capture and compliance with customer security requirements</li><li>Assist with (and own where appropriate) customer-facing events such as webinars, user groups, product demos, and XM Days and work with necessary internal teams to deliver</li><li>Research and summarize key materials to answer client questions around Experience Management, manage client escalations, and track feature requests</li><li>Own preparation for - and participate in - client meetings by gathering inputs and compiling data, building presentation decks, and organizing agendas and assist with follow up actions</li></ul></div><div> </div><div><strong>What We’re Looking For On Your Resume</strong></div><div><ul><li>Bachelor’s degree, or completion of Bachelor’s degree by military exit date</li><li>Strong prioritization skills with the ability to be proactive</li><li>Collaboration skills</li><li>Desire to improve processes and work through ambiguity</li><li>Interest in the technology industry</li><li>Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial</li></ul></div><div> </div><div><strong>What You Should Know About This Team</strong></div><div><ul><li>We have each other's backs. We win together.</li><li>Our team meetings are designed to foster community and connection.</li><li>This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.</li></ul></div><div> </div><div><strong>Our Team’s Favorite Perks and Benefits (eligible upon successful completion of internship and full-time position approval)</strong></div><div><ul><li data-stringify-indent="0" data-stringify-border="0">Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours</li><li>Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)</li><li>Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities</li><li>30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)</li><li data-stringify-indent="0" data-stringify-border="0">We take pride in our office design aiming at fostering creativity</li></ul></div><div> </div><div><div><strong>The Qualtrics Hybrid Work Model:</strong> Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.</div><div> </div><div><em>Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.</em></div><div> </div><div><em>​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act</em></div><div> </div><div><em>Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.</em></div><div> </div><div><em>Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.</em></div></div></div>

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Qualtrics team members can work in a different office for up to 2 weeks per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

On top of it all? We offer an annual "Experience Bonus" for our team to go and make an experience of their own one to remember. There's no better way to know how to deliver great experiences than by having one yourself.

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