Our Opportunity:

We are looking for a Senior Technical Product Manager at our facility in Boston, MA, to own the production support, and migration of legacy implementations to our latest offering.

What You’ll Do: 

• Set priorities and own the roadmap for our 3rd party Customer Service CRM applications.
• Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business.
• Work with engineering team to resolve bottlenecks to help deliver defect remediation with priority.
• Coordinate activities across different organizational functions for initiatives.
• Review and report on system stability and progress toward inflight changes.
• Prepare weekly/monthly/quarterly reports on ongoing change, roadmap progress and upcoming initiatives.
• Own following tickets through the development process and actively communicate progress to stakeholders.
• Measure, report, and continuously improve the scrum team’s effectiveness via product-ownership and coaching.
• Local telecommuting permitted.
• 5% domestic travel required.

What You’ll Need:

• Bachelor’s degree in Computer Science, Operations Management, Business Administration, or a related field.
• 5 years of experience in Technical Product Management.
• Experience must also include the following: software development technologies, including IDE’s, CI/CD pipelines, Jenkins, and Docker;
• system integration, databases, or business intelligence;
• Agile experience (as a Scrum Master or Product Owner);
• Performing business requirements analysis and design;
• Identifying and mitigating development and implementation risks;
• Javascript;
• Java;
• Salesforce or Pardot;
• Building retail/ecommerce solutions;
• CI/CD processes and release management;
• Jira;
• The setup of Kanban and Scrum boards;
• Defining workflows for ticket progression and epic creation;
• Executing Jira reports to understand burn down and backlog depth;
• Quantifying the business value of software implementations by defining metrics based on implementation goals and relating them to larger organizational progress;
• Creating and delivering presentations from ideation, agenda creation, presenter selection, presenter preparation, scheduling, and follow up;
• Creating slideshows or documents to inform internal decision making;
• Creating detailed spreadsheets which include formula references across multiple sheets, named tables, pivot tables, and function usage.
• Must also have Product Owner Certification.
• Local telecommuting permitted.
• 5% domestic travel required.
• The position is eligible for the Employee Referral Program.