Jobcase is the only social media site dedicated to empowering the world’s workforce while connecting our 100 million+ members to each other and potential employers.

Jobcase is looking to find a motivated leader to join our Customer Success team and take ownership of our most strategic customers. Customer Success is responsible for the onboarding, delivery and delight of our customers. We accomplish this with a constant customer focus, advocating for the client internally and working in partnership across all the teams at Jobcase to achieve the customer’s goals and provide solutions for the customer’s challenges. The role will be an exciting one that continuously evolves.

About the role:

Build a partnership bond with strategic customers

-Understand their needs, urgency and idiosyncrasies that make them unique

-Build and maintain a strong relationship by focusing on always providing value

-Drive new business growth by understanding how/when to best leverage Jobcase offerings

-Advocate for your customers across the Jobcase organization

Represent Jobcase’s brand, culture and our 100M+ members

-Live our mission to help our members in their work life

-Own the presentation of our story and our offerings

-Create and deliver value for both the customers and our members using data and your ability to craft actionable insights from it

Creatively solve problems and develop custom solutions

-Field direct requests and listen for opportunities to solve customer pain points with existing or new product/service offerings in creative ways

-Business requirement to technical needs translation to ensure that the implementation of new processes, systems, product features, etc. will meet the business needs of your customer(s)

-Plan, communicate and drive cross functional projects to ensure customer success

Define and execute customer strategy

-Work with Sales, Product Management and the Executive team to chart a Strategic Customer Roadmap

-Define, drive and communicate strategic customer KPIs

Deliver for and delight your customers

Immediate: Player Coach role on an extremely successful and motivated customer delivery team

-Technical / Customer support

-Customer fulfillment

-Analytics

Future: Build/Lead a world-class strategic customer delivery team

-Attract and land experienced hires and high-potential individual contributors for your team

-Manage the onboarding process for new team members

-Foster collaboration and a shared culture within the team

-Manage and mentor team members to help align their careers with their Jobcase opportunity

About you and your skills:

-Ambitious self-starter who enjoys a good challenge and continuous learning

-Willing to ask questions and propose new ideas to continue pushing the business forward

-Deep and strong analytical skills. Ability to analyze a problem, review results, create strategies for resolution and execute them confidently

-Ability to remain calm under pressure and adapt to a dynamic environment at a fast paced and quickly growing technology company

-4+ years experience in consulting, customer success, analytics, product management, or a related field

-Proficiency with Tableau (or similar BI tools) and a love of playing with pivot tables