Strategic Account Manager at Attivio

| Greater Boston Area
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As we continue to grow our book of business and look to further our commitment to customer success for our strategic clients, Attivio is looking for a top performing Account Manager with a technology sales background. In this role, you will ensure the continuation of a healthy client relationships and work side-by-side with them to develop strategic execution plans that drive measurable success, develop long-term client satisfaction and expanded contract values.

As as a Strategic Account Manager, you will...

  • Align with company’s strategic objectives, handle and grow revenue at designated accounts to improve customer success at all levels in the customer organization.
  • Develop a strategy and plan for the growth of major accounts by maximizing efficiencies and identifying potential opportunities where Attivio can add significant value
  • Build consensus and develop relationships at multiple levels – executive sponsors, influencers, decision makers and buyers.
  • Build credibility through an in-depth understanding of a client’s business, organization, external environment, and industry.
  • Work with clients as a trusted advisor to solve problems and challenge their thinking to support them in driving growth.
  • Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends
  • Own account relationships and drive overall customer success for assigned accounts
  • Exceed annual expansion into each strategic account, renewal and professional service goals
  • Maintain fluency in Attivio’s products and services to deliver value in the marketplace.
  • Assist with high-severity requests or issue escalations as needed.

Skills + experience we look for are...

  • Excellent interpersonal, negotiation and presentation communication skills
  • Excellent relationship-building skills to coordinate the involvement of a cross-functional team in order to advocate for customer needs
  • 5+ years of proven success in technology-related sales or business development experience in a B2B environment
  • 2+ years of account management or solution selling role
  • Tech-savvy. Strong technical enterprise-level computer software background supporting customers
  • Strong functional consultative approach
  • Excellent analytical thinking and problem-solving skills
  • BA/BS degree desired
  • Experience with Salesforce.com
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