Solution Architect

Get in on the ground floor at one of Boston's top startups and help us solve a huge challenge for developers and product teams - understanding customer experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors and network activity. We've already attracted an elite roster of customers (Reddit, Twitch, Airbnb) and we've raised over $30M from our investors including Battery Ventures and Matrix Partners.

If you’d like to join in on our mission of make every experience on the web as perfect as possible, while taking on massive ownership over your work and helping scale LogRocket to be a pillar in the Boston tech community - we’d love to speak with you!

Summary

We're looking for a Solutions Architect to join our team and play a critical role in ensuring our customers' success with LogRocket. Using deep technical knowledge and understanding of the product, our Solutions architect works closely with our Sales, Customer Success and Engineering teams to deliver the LogRocket Self Hosted/On Premise solution to our customers. This role will interface directly with some of our most important customers and prospects and be a key player in growing and developing the deployments and updates of the LogRocket Self Hosted software!

You Will...

• Assist Customers and Prospects with self hosted/on premise deployments
• Answer technical questions for prospective and current customers regarding self hosted/on premise deployments
• Become an expert in LogRocket self hosted/on premise deployment technologies
• Create/Update associated deployment/technical documentation
• Work with SRE team to define customer/prospect technical requirements
• Work with SRE team to develop/maintain self hosted/on premise software
• Partner with Sales Engineering team on engagements with new prospects

About You

• 5+ experience years in a cloud technical services/operations, customer-facing role
• Familiar with at least one cloud provider: AWS/GCP/Azure
• Familiar with terraform/helm/kubernetes
• Strong communication and customer service skills
• Experience problem solving and troubleshooting in a fast-paced environment

Benefits & Perks

• Catered lunch throughout the week and a fully stocked kitchen with all your favorite snacks (healthy AND non-healthy)
• Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
• Extensive Health, Dental, Vision benefits paid for by us, along with 401k and Commuter benefits
• Generous stock options - we all get to own a piece of what we’re building
• Regular team outings and activities (craft nights, boat cruises, excursions out of the city, and many more!)
• Flexible working hours and location
• Three months of fully-paid parental leave to any employee welcoming a child into their home.
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. Today, our team is a diverse group that brings an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT, and Columbia. We enjoy eating lunch together in our airy Downtown Crossing office, learning at our show-and-tell sessions, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship — our engineering blog posts offer a taste of that — and we welcome talented people from all backgrounds. Many of us have important spaces in our lives, whether it be family, social organizations, schools, or former companies, and we're doing all we can to make LogRocket another one.

Backed by top investors Matrix Partners and Battery Ventures, we're on a mission to improve society's experience with software.

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.