Site Success Manager

| Greater Boston Area
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The Role
The Solution Navigator, Site Solutions will be responsible for increasing the adoption and expansion of SiteVault Free. You will provide consultation to customers that is strategic, data-driven, relationship-oriented, and technical while also contributing to the overall Site Solutions team at Veeva.
This is a remote position.

What You'll Do

  • Partner with research sites to make them committed advocates of SiteVault Free and active, engaged customers
  • Support sites with low expansion and/or adoption by highlighting and increasing the value that SiteVault Free provides their organization 
  • Support the long-term success of more complex sites as they work to implement SiteVault Free across multiple areas within their organization 
  • Identify key metrics that define site type, signup purpose, goals, pain points, implementation plan, and expectations when implementing SiteVault
  • Identify key SiteVault metrics to track successful usage over time for various research site types (often with unique needs)
  • Develop and implement adoption and expansion plans for sites in order to proactively ensure and measure their continued success with SiteVault Free
  • Earn the trust and respect of research sites in order to promote transparent communication and gain a clear understanding of their challenges and goals 
  • Build relationships with low adopting SiteVault Free sites and work to provide them with more value
  • Schedule routine check-ins to support a successful transition for key SiteVault Free to SiteVault Enterprise customers
  • Support the success of SiteVault user communities
  • Possess a strong technical understanding of SiteVault Free 
  • Understand and articulate the benefits of available configurations in SiteVault Enterprise
  • Connect the specific challenges research sites face with clear solutions in SiteVault Free through product demonstrations whenever possible
  • Stay abreast of evolving features in SiteVault Free and identify their value to customers overall as well as to individual customers 
  • Support and communicate with sales team regarding potential Enterprise customers
  • Provide insight to the product team on behalf of SiteVault Free customers 
  • Support marketing with messaging and engagement for research sites
  • Work closely with training and support to ensure SiteVault Free customers’ needs are met

Requirements

  • See technology as playing a pivotal role in solving the many challenges research sites face today
  • Experience working within a clinical research site in the US
  • Understand and have awareness of clinical research regulatory processes at research sites 
  • Possess strong communication, public speaking, organizational, interpersonal, critical thinking, and problem-solving skills

Nice to Have

  • Experience with using, implementing, and/or managing an electronic regulatory system at a clinical research site
  • Experience with using, implementing, and/or managing a clinical trial management system at a clinical research site
  • Experience with tracking operational data to drive decision-making, inform process and identify priorities
  • Experience managing clinical research teams
  • Experience as a user across a broad range of clinical research technology applications

#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • SeleniumLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • MySQLDatabases

Location

Our main office is located in Fort Point and is walking distance to great restaurants and cafes. Close to public transportation and ample parking.

An Insider's view of Veeva

How would you describe the company’s work-life balance?

At Veeva you can "work anywhere" which means you can work in an office or at home on any given day. Our work processes are designed so that you can be productive in an environment that works best for you.

Kristin

VP, Talent Attraction

What's the biggest problem your team is solving?

We are building a new product to help clinical trials run faster and more efficiently. I can't imagine any other opportunity that would be as impactful, especially in a time of public health crisis. Veeva has a pragmatic approach to technology, we don’t go after shiny new things, but rather focus on stable technologies that continue to evolve.

Jacob

VP, Engineering

How has your career grown since starting at the company?

After graduating from UT Arlington, I joined Veeva as an Associate Software Engineer in their Generation Veeva program. Since then, I've been with the company for three years now, have been promoted to a Software Engineer, and moved from our Pleasanton, CA HQ to one of our first engineers in Boston, MA.

Shilpa

Software Engineer

What are Veeva Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training.
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