The Role

As a member of the Service Development & Training team, the Associate will contribute to the development and improvement of Iora’s clinical operations. This is an exciting opportunity for someone looking to play a key role in a high growth, innovative healthcare company.

The position will be based in Boston, MA and will report to the Director of Service Development & Training. Some travel to our practices is required.

Specific Responsibilities

The position requires an individual excited to apply energy across a diverse set of projects and initiatives, including a combination of the following:

• Service development & improvement - collaborate with cross-functional partners to identify opportunities, develop improvements, and implement solutions
• Project management - prepare and deliver project artifacts for use in various formats, including verbal presentations, written summaries, slide presentations, etc.
• Research - conduct in-depth research and discovery on clinical and operational best practices; solicit input from subject matter experts and stakeholders
• Analysis - analyze opportunities for improvement; conduct interviews and observations; measure impact of process improvements and demonstrate ROI to company
• Implementation - develop process maps, checklists, templates, job aides, and guides to assist in implementation; coordinate implementation activities
• Support & troubleshooting - triage and respond to team members’ requests for help

The successful candidate will be:

• Empathetic and an excellent listener; able to engage and learn from internal customers
• An effective project manager with the ability to define and manage project scope, goals, and deliverables (experience with Scrum, Agile, and Lean is a plus)
• Uncomfortable with the status quo; a creative thinker and excellent problem solver
• A clear communicator who is able to synthesize and tailor communication to different audiences
• Skilled in process mapping and quality improvement techniques
• An analytical problem solver; skilled in conducting analyses and using data to tell a story
• Curious, inquisitive, and loves to learn about a wide range of subject matters
• Detailed-oriented
• Comfortable with a high degree of ambiguity, rapid change; an experimenter by nature
• Passionate about service to patients and colleagues
• Mission-driven, interested in changing the world

Qualifications

• Bachelor’s degree
• 4+ years of professional experience with a focus on process or quality improvement
• Consulting and/or industrial engineering background highly preferred
• Experience in healthcare industry and/or service operations highly preferred
• Team player who is driven by our mission to restore humanity to healthcare

About Iora Health

Iora Health (www.iorahealth.com) is restoring humanity to healthcare by building a simple yet radically different primary care model from scratch: we know each of our patients as true individuals, and proactively provide them the unique combination of care, support, and inspiration they need to live their best life.

The Iora Health model of health care changes everything - payment, staffing, processes, IT systems, and culture. We have no status quo to defend, no arcane rules we must follow. We are a fast-paced, fresh-thinking, high-growth company building a better model of health care delivery.

Iora Health patients enjoy the benefits of improved access to care, non-office based encounters (e.g. phone, video chat, email, walking groups, etc.), an accessible and transparent medical record, and robust educational offerings. Iora Health practices offer smaller panel sizes, closer relationships between patients and care teams, no billing or coding, and the opportunity to lead systemic change in health care delivery while working with a true team.