Why this job is awesome:

​The Sr. Sales Manager Customer Success and Business Development leads a team of 8-10 sales professionals in a fast paced environment that is focused on revenue/property conversion and optimizing the customer life cycle. The Sr. Sales Manager is ultimately responsible for portfolio management with a broad range of actions. On average the Sr. Sales Manager will have @ $500K in new business revenue expected to be won each year. On average each will have a revenue target of @ $7M in revenue to renew through the Business Advantage product along with adding additional revenue that complements the BA revenue.

The successful candidate will be able to demonstrate strong organizational presence – including leading a direct team up thru executive presence. He/she will have an extremely high EQ; demonstrating confidence and competence in all aspects of leading a sales team to success. He/she will have a strong leadership shadow, exemplifying to his/her team what great sales management profiles look like.

He/she will be driven to perform, conscience of daily, weekly, monthly, quarterly performance. Able to interpret daily performance at the input and output level. He/she will be able to interpret daily performance and identify trends for the future. He/she will be able to identify individual team members’ gaps and strengths, work to develop individual development plans for each team member and synthesize trends with Sales Enablement to develop curriculum for improvement. He/she will translate employee and hotelier feedback related to product to share with Sales Enablement and product to drive roadmap and bug fixes.

He/she will possess analytical skills that aid in the diagnosis of problem management, personnel development, etc.

This role requires a proactive, motivated, organized, target-driven candidate who thrives in an environment leading others. He/she understands that the customer lifecycle requires a cadence of touches that span a variety of responsibilities – some tactical some strategic and leverage various modes of communication (e.g. voice, email, marketing content). He/she will thrive on a fast-paced, team-oriented and entrepreneurial environment. He/she will be extremely adaptable to change, able to pivot individually and lead change well. He/she will possess a great mix of firmness and empathy.

The role will report to the Regional Director of Sales.

What you'll do: 

The successful candidate will have experience managing others in an Inside Sales or Field Sales role. He/she will be responsible for all aspects of employee management – including hiring and selection, coaching for improvement, performance evaluation and management. Along with the employee management, he/she will be an expert in leveraging tools and systems in a sales environment. Exceptional pipeline management is critical to this role.

• Hiring, selection, pipeline management of candidates
• Employee engagement covering all aspects of the employee’s lifecycle at TAMG
• Pipeline management
• Active coaching for success – call shadowing, pitch sharing, one-on-ones, staff meetings, spontaneous opportunities that arise throughout the day2day activities of the team
• Conflict Management/Change Management/Performance Management
• Exceed Revenue targets, customer satisfaction, and conversion driven by related KPIs on a monthly, quarterly, and annual basis.
• Addresses continual lagging performance in a way that drives improvement and accountability.
• Efficiently and effectively drive a high volume of outbound calls in a metrics-driven inside sales center.
• Ensure optimal coverage of all territories at all times.
• Coach the team on customer engagement skills such as negotiation, objection-handling and closing skills.
• Execute on weekly forecast and pipeline review governance model
• Work across other core disciplines in Inside Sales to ensure smooth touchpoints and handovers
• Work to onboard new talent and improve the ramp time for full productivity
• Provide support to the team by handling customer call escalations; answering questions that the sales team are not able to, and addressing customer service issues.
• Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
• Track and report on Key Performance Indicators.
• Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise.
• Leverage leadership to hold team accountable and inspire them to achieve results.
• Help to create a team environment that rewards achievement and makes individual want to come to work each day.
• Significantly grow the existing business by ensuring we have the renewal and optimization activities possible

What we need from you:

• Extensive Sales Management experience; experience leveraging technology to enable clients is a plus
• A minimum of 5 years proven leadership experience on a team that has a defined acquisition and retention target
• Exceptional business judgment acting with high integrity
• Exceptional SFDC knowledge is a plus, above average knowledge of tools and systems that enable higher efficiency in an Inside Sales environment
• Fluency in Spanish a preference but not required
• Demonstrates skills of a change agent, flexible to change, expresses a level of maturity related to business changes and demonstrates empathy as change relates to individuals on the team
• Demonstrates excellent teamwork, respectful of differing styles, viewpoints, experience and diversity in general.
• Actively seeks out feedback to drive self-improvement; applies learned feedback quickly and with purpose.
• Comfortable advocating for customers in a manner that is collaborative, easily understood and recognizes priorities of other teams.
• Is an advocate for the TAMG brand.
• Bachelor’s Degree

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