Senior Partner Success Manager at edX

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We are seeking people who are learner-focused, outcomes-driven, and share our passion for transforming education.

Our university and industry partnerships are one of edX’s greatest strengths and we are looking for an accomplished customer success professional to join the team as a Sr. Partner Success Manager.

The role is responsible for managing a portfolio of strategic partner relationships to deliver on edX’s mission and business goals. Successful candidates will do so through building trust and mutually beneficial, long-term relationships with their partners, and working closely with cross-functional teams across edX.

Partner Success Managers bring a combination of business acumen and consultative skills, account and customer success management experience, and a proven ability to achieve business results through partnerships.

Partner Success Managers report to edX’s Head of Partner Management.

Responsibilities:

  • Strategy & Business Development: Develop and execute a strategic plan, by partner, to acquire and launch the best courses, credentials, degrees, and other types of content from your partners to meet edX’s mission, business goals, and learners’ needs.
  • Relationship Management: Develop and manage key relationships at all levels of your partners’ institutions and drive strategic engagement with them. Set and achieve partnership goals including, but not limited to, course, programs and other credentials, revenue, enrollment, and the overall health of the partner / edX relationship.
  • Advising: Provide your partners with valued guidance and thought leadership. Ensure your partners understand the edX mission and business direction, platform, best practices, new programs and initiatives, and strive to align your partners’ and edX’s strategies.
  • Cross-Functional Coordination: Collaborate across edX to meet our business objectives with partners and effectively coordinate with internal teams including content strategy, marketing, product delivery, legal, and support.

You bring a(n):

  • 8-10 years experience in professional services, customer success management or consultative sales
  • Proven success managing a portfolio of partners with multiple stakeholders where you’re responsible for growing relationships and achieving revenue and growth targets 
  • Excellent interpersonal skills with an ability to collaborate and gain buy-in effectively in a cross-functional environment 
  • Elevated business writing and verbal communication skills, with proven success in leading negotiation of legal and business terms with partners
  • Analytical mindset with an ability to interpret, synthesize and communicate data insights, and use this ability to make data-driven decisions
  • Entrepreneurial mindset & an ability to drive progress in ambiguous or unfamiliar situations 
  • Domestic and/or international travel, up to 30%, as travel restrictions are lifted

Preferred experience:

  • Demonstrated working knowledge of educational technologies
  • Previous experience managing and growing partner relationships ($100K-$1mil+) across a diverse set of global organizations
  • International partnership experience

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we understand there are many skills and backgrounds that will contribute to success in this role. 

That’s why we provide new employees with:

  • Employee onboarding and training sessions
  • Personalized 30/60/90+ day plans
  • Individual quarterly and annual goals around professional and role-specific growth opportunities
  • Career pathways 

And much more to support you in your personal journey at edX! That said, if this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you. 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together over 30 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

 Sorry, Visa sponsorship is not available. Candidates must be local to the Boston/Cambridge area. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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