Senior Partner Manager at 2U, Inc.

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We accept applications from remote employees in the following US states: MA, CO, CT, ME, NH, NJ, NY, VT. 
Your Impact 

Our university and industry partnerships are one of edX’s greatest strengths and we are looking for an accomplished customer success professional to join the team as a Sr. Partner Manager.

You will bring a combination of business acumen and consultative skills, account/customer success management experience, and a proven ability to achieve business results through partnerships.

You Will

  • Be responsible for managing a portfolio of strategic partner relationships to deliver on edX’s mission and business goals.
  • Partner with Dean/Provost level, as well as other leadership across higher education institutions and industry partners to ensure program success
  • Develop, review, update and implement strategic planning; this includes marketing/sales, support services and curriculum development
  • Effectively build and manage relationships with the university; act as the relationship manager for edX and leverage the relationship to assist with maintaining efficient operational processes
  • Matrix manager internal partners responsible for other operational areas associated with the programs (e.g. marketing and technology)
  • Develop and execute a strategic plan, by partner, to acquire and launch the best courses, credentials, degrees, and other types of content from your partners to meet edX’s mission, business goals, and learners’ needs.
  • Develop and manage key relationships at all levels of your partners’ institutions and drive strategic engagement with them. Set and achieve partnership goals including, but not limited to, course, programs and other credentials, revenue, enrollment, and the overall health of the partner / edX relationship.
  • Provide your partners with valued guidance and thought leadership. Ensure your partners understand the edX mission and business direction, platform, best practices, new programs and initiatives, and strive to align your partners’ and edX’s strategies.

You Have

  • 5+ years experience in professional services, customer success management or consultative sales within Higher Education
  • Proven success managing a portfolio of partners with multiple stakeholders where you’re responsible for growing relationships and achieving revenue and growth targets 
  • Excellent interpersonal skills with an ability to collaborate and gain buy-in effectively in a cross-functional environment 
  • Elevated business writing and verbal communication skills, with proven success in leading negotiation of legal and business terms with partners
  • Analytical mindset with an ability to interpret, synthesize and communicate data insights, and use this ability to make data-driven decisions
  • Entrepreneurial mindset & an ability to drive progress in ambiguous or unfamiliar situations 
  • Domestic and/or international travel, up to 30%, as travel restrictions are lifted (less than 10% now)

Preferred Experience

  • Demonstrated working knowledge of educational technologies
  • Previous experience managing and growing partner relationships ($100K-$1mil+) across a diverse set of global organizations (Industry partners and Higher Ed Institutions)
  • International partnership experience

Why you’ll like it here: 

  • edX is collaborative at its core. You’ll work within your team and across the organization, allowing for continuous learning and discovery.
  • We’re on a mission to unlock our learners' potential on a global level, seeking to create a more diverse, equitable and inclusive world. 
  • We set outcomes that matter and provide value in all that we do, from building meaningful products to serving the edX community. 

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. 

That’s why we provide new employees with:

  • Employee onboarding and training sessions
  • Personalized 30/60/90+ day plans
  • Individual quarterly and annual goals 
  • Career pathways 

And much more to support you in your personal journey at edX! That said, if this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you! 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together more than 38 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located in the heart of an academic community, our Cambridge office is the home base of operations for edX, the global online learning platform and primary brand for 2U.

An Insider's view of 2U, Inc.

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are 2U, Inc. Perks + Benefits

2U, Inc. Benefits Overview

We’re a diverse collection of innovators, dreamers, and doers working to improve lives through higher education. We combine mission-driven culture, excellent work/life balance, and competitive benefits (unique per country). Full-time, U.S. benefits include:

Medical, Vision, and Dental
Parental Leave
Tuition Reimbursement
Wellness Programs
Employee Stock Purchase Program
Friends & Family Tuition Benefit
Leadership Training
Volunteer Time Off
LinkedIn Learning
Referral Bonus
Military Leave

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
We have four ERGs: LGBTQIA+, Black/African-American, LatinX, and Women at edX.
Hiring Practices that Promote Diversity
- Internships on our Engineering team for Non-traditional backgrounds (no CS degree). - Inclusive job descriptions - Competency-based/behavioral interviews - Interviewers trained on unconscious b
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
We have access to therapy and coaching sessions.
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Home Office Stipend for Remote Employees
Employees are granted money to set up their office, as well as being able to reimburse monthly expenses like internet and phone.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.
Time allotted for learning
Online course subscriptions available
Customized development tracks

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