Sales/Revenue Operations Manager at MachineMetrics, Inc.

| Greater Boston Area
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We're looking for a talented Sales/Revenue Operations Manager to join our team! This position may be based out of Boston, MA or Northampton, MA.

About Us:

MachineMetrics was founded by a small group of software and manufacturing professionals that couldn't sit still and are obsessed with making an incredible product. MachineMetrics has simplified Industrial IoT to digitize the shop floor and enable teams to drive decisions with machine data. We were named by Forbes as one of the top IoT companies to watch in 2019 and voted one of Built In’s 2020 Best Places to Work in Boston

Our industry 4.0-ready software increases productivity through edge connectivity, real-time visibility, and deep manufacturing analytics. Together, we can deliver on our commitment to provide continuous improvement for our clients.

About You:

As our Sales/Revenue Operations Manager, you’ll work across Sales, Marketing, and Customer Success to drive alignment and accountability across teams. Your mission will be to accelerate growth and provide more predictable revenue by streamlining and optimizing the business systems and processes. You’re a great fit if you have prior experience as a Revenue or Sales Operations Manager or similar—incorporating your tech-savviness and project management skills with cloud-based systems such as Marketing Automation and CRM (Hubspot), Accounting (Netsuite), and Customer Success (Churnzero). This is a new role within the company; we’ll look to you to create and fine-tune our processes which means you’ll make an impact from day one.

We are a growing startup, seeking an individual who displays the attitude, aptitude, and amplitude to not only get the job done but grow within the company. Our work environment is busy, non-political, and comfortable. People that do well here can self-manage but aren’t afraid to reach out for guidance. If you love working with people and helping them seek solutions, we'd love to talk!

What You’ll Do:

  • Evaluate current process and software systems capabilities; meeting with multiple key internal stakeholders to understand desired outputs/requirements 
  • Lead/own cross-functional projects to completion
  • Develop sustainable project plan(s) to add/update software platforms and processes 
  • Configure, implement, and test systems prior to systems/feature rollout with appropriate KPI’s to measure success
  • Create training sessions and documentation for internal users 
  • Suggest solutions and innovative ideas to maximize efficacy and cost-efficiency
  • Support troubleshooting and maintenance of all integrations
  • Build systems/processes that will scale with the company as we continue to grow
  • Be a Champion of our Core Values

What You’ll Have:

  • 3 plus years of prior experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, or Business Operations in a SaaS company
  • Administration experience with Hubspot, Salesforce, or similar CRM; ERPs, marketing automation platforms
  • A penchant for automating processes and data, maintaining both data integrity and security 
  • Ability to quickly assimilate new information and maintain flexibility
  • Excellent communication and interpersonal skills, able to quickly surmise what the end-user is seeking 

Bonus if You Have:

  • Experience in a start-up environment
  • Familiarity with connecting cloud-based systems via APIs

Other requirements:

  • Must have reliable transportation, a valid driver’s license, passport, and are able to travel without restriction
  • Candidates must be legally authorized to work in the United States

We are proud to be an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases


Our Boston office is located in the heart of downtown Boston, close to restaurants, transit stations, and great after-hours places to hang out!

What are MachineMetrics, Inc. Perks + Benefits

MachineMetrics, Inc. Benefits Overview

Smart, sassy people work here. Whether you're in one of our offices in Northampton or Cambridge, MA, or working remote from LA, you'll find that we're a tight-knit crew who takes care of each other.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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