The goal of the Sales Order team is to provide excellent customer service and process orders efficiently and accurately. Order processing is fundamental to our success as a company, and the Sales Order team plays a crucial role in Markforged’s success. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds.

To be successful in this role, you will have excellent customer service skills, great attention to detail, and be a team player.

• Provide support and assistance to the Markforged Sales Team
• Process Sales Orders across systems in a timely manner
• Check data accuracy on all orders and invoices
• Contact partners to obtain missing information on orders
• Serve as a primary liaison with operations team to ensure timely deliveries
• Work with sales team to prioritize, triaged orders and maintain printer priority list and deadlines
• Handle shipping inquiries
• Resolve booking issues with Operations and Finance
• Maintain and update sales and customer records
• Communicate between sales, partners, and finance for refunds, credits, etc.
• Onboard new resellers to our systems
• Communicate important feedback from customers internally
• Stay up-to-date with new products and features
• Manage various sales oriented processes such as NDAs and Software as a Service

Important Note: 

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

• 1+ years experience, minimum, as an Order Admin/Data Entry Admin, or Customer Service Representative
• Team player that works collaboratively with others
• Acute attention to detail
• Roll-up your sleeves attitude
• Familiarity with Salesforce a plus
• Familiarity with WooCommerce a plus
• Comfortable in a fast-paced environment
• College degree preferred

Why Markforged?

Help us reinvent manufacturing. 

We are reinventing manufacturing so that engineers can build anything they imagine.

We are one team that wins together!

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

Please be aware that the Company requires all employees [who are required to work onsite, whether regularly or sporadically] to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a vaccination. The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.