Sales Operations Manager
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.
Do you constantly have incredibly thoughtful, data-driven, and impactful recommendations on the desk of your VP of Sales? If you are someone who is always thinking on their own - using data to help come up with solutions and are looking for an amazing company to bring your great ideas and have them used - you’ve found it!
We have two business units (Supply and Demand), six distinct business lines, 50+ sales reps, and process thousands of leads per week. We smashed our 2017 goals, are on a killer track for 2018, and are looking to double every aspect of our sales operations in 2019.
Our yardstick for performance is how many tuna melts we sell on the internet, but we truly believe that HOW we sell them is going to become the gold standard for building sales organizations in the future. Really - we fully believe this - we want to be the absolute best sales organization in Boston.
You will:
- Report directly to the Director of Inside Sales and work as peers with the Sales Managers
- Take over and manage an existing team of 2 Sales Operation Specialists, with 2 more immediate open jobs to fill
- Be responsible for 3 main pillars, including:
- Strategy: be responsible for analysis, reporting, & forecasting
- Administrative and Operations: Help develop comp & incentive plans, manage communication channels, as well as onboarding and training
- Process & Performance: help select and adopt key metrics, optimize the sales process, and implement & train on other sales tools
- Manage all lead sources and lists, calculate and report success/failure rates, and then ask why.
- Optimize, measure, and test how to best assign leads to our various sales teams and proactively come up with better ways to optimize our sales efforts
- Be able to communicate with both salespeople, operations people, and stakeholders from various organizations in the business (like Marketing, Customer Service, and Product)
You are:
- Are a data-driven machine
- Are curious on how things work
- Organize everything in your life for maximum efficiency
- Can’t stand inefficiency
- Find yourself saying “that is mathematically the indisputable best way to do that”
- Have clear vision to be able to invent things that don’t exist
- Are an Excel expert (SQL would be even better!)
- Pride yourself on your attention to detail
- See the forest through the trees (you recognize the big picture in all focused tasks and analysis)
- Prioritize what’s best for the project owner, team, and company
- Are incredibly persistent, and uncover problem areas without direction
What you’ll get from us:
Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get:
Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.