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Sales Operations Administrator

| Greater Boston Area
Here at LevelUp, a Grubhub Holdings Inc. Company, we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).
While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).
Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Responsibilities:

  • Administer Salesforce.com and other applicable tools and technology that interface with Salesforce, or otherwise assist our Enterprise sales team (e.g. Yesware, LinkedIn Navigator)
  • Monitor the sales organization’s compliance with required standards for maintaining CRM data
  • Build, implement and enhance reports and dashboards within Salesforce ensuring sales representatives and company leadership have access all data necessary to perform and manage business successfully and efficiently
  • Implement and maintain sales acceleration tools for sales representatives and develop instructional documentation for Salesforce and sales tools that interface with Salesforce
  • Train new and existing users on how to use Salesforce and other tools
  • Assist B2B Marketing team with connectivity in Salesforce and collaborate with Pardot administrator on all marketing automation requests and maintenance in Salesforce
  • Assist sales leadership and finance team with general sales operations workflows such as commission calculations, forecasting, territory allocation, lead source tracking, and quota assignment and management.
  • Manage the contract entry process into Salesforce and assist finance team with billing automation requests
  • Track and analyze key business metrics including pipeline growth, market assessment, win/loss rates, conversions and rep quota attainment
  • Create content as needed for executive presentations and board reporting
  • Manage the preparation with sales representatives, leadership and other internal stakeholders for Request for Proposal (RFP) documents and responses.

Qualifications:

  • 5+ years experience planning, implementing, and optimizing operational systems and processes, supported with tangible examples
  • Certified Salesforce Advanced Administrator Credential (ADM-211)
  • Experience with SalesForce.com (CRM) as the systems administrator, demonstrating technical aptitude in maintaining and evolving our SFDC instance with our Salesforce Developer
  • Prior experience in sales operations within a fast growing technology company preferred, including working with RFPs, modern sales tools and technology and marketing automation software like Pardot and/or Marketo
  • Must be data driven and possess strong analytical, verbal/written communication and problem-solving skills
  • Demonstration professionalism and confidentiality when necessary, with the ability to work with all levels of management spanning across multiple teams at the company

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.

Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.

Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

Free Food. Kitchens are stocked and free Grubhub each week.

Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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