Sales Coordinator
This is a terrific opportunity for an organized individual with excellent customer service skills to join our team. At Forward Financing, our mission is to be the leading provider of financing solutions to under-served small businesses. As one of the fastest growing companies in Massachusetts, we are at the forefront of growth in the FinTech space. We are 100% dedicated to this vertical and to achieving our mission.
We are looking for a Sales Coordinator to join our high-performing Renewals team. Your main responsibility will be assisting the Account Executives in handling all of the incoming requests via phone and email from our clients (small businesses) and outside sales partners.
In this role you will:
- Ensure communication with external sales partners and merchant clients is professional, timely, systematic and organized.
- Handle phone spill over and working directly with merchants to solve account questions on balances, statements and other items
- Maintain positive working relationships with our clients, partners and Account Executives.
- Ensure submissions and deals are efficiently moving through our approval and funding process.
- Various administrative duties and ad hoc projects as needed.
- Help team of Account Executive with incoming phone calls and emails.
About You:
- Passionate: High energy. “Can-do-attitude”. Enthusiastic. Optimistic, open, and objective toward others.
- Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.
- High Standards: Quality orientation. Follow through on commitments. A Doer who gets things done.
- Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
- Proactive: Self-starter, continually seeks additional responsibilities. willingness to go the distance to get something done, including working long hours at times if needed.
- Collaborative: Strong “people orientation”. Can disagree without being abrasive or intimidating. Team player.
- Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgement while under pressure.
- Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
- Customer Centric: Positive and constructive view of working with others. Listens to, understands and successfully works with a wide range of people from diverse backgrounds to achieve “win-win” outcomes.
- Work Ethic: Possesses a strong willingness to work hard and sometimes has long hours to get the job done. Has a track record of working hard.
Requirements:
- Six months to one year of professional experience in a comparable support role.
- Proficient in Microsoft Office: Word, Excel and PowerPoint.
- Exceptional organizational and administrative skills.
- Top notch phone etiquette -- working with clients and outside partners on a daily basis.
- Ability to work under intense pressure and multitask in a fast-paced environment.
- Excellent oral and written communication skills.
About Us:
Forward Financing is a Boston-based financial technology company that provides fast, flexible, and reliable working capital to small and medium-size businesses nationwide. By combining proprietary technology with a team of small business financing experts, Forward Financing delivers same day funding with the speed and simplicity business owners need to succeed and grow. With a simple online application, businesses can trust Forward Financing for approvals within minutes, funding within hours, and personalized support and service when they need it most.
Since 2012, Forward Financing has provided over $500m in funding to more than 10,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. In 2017 and 2018, Forward Financing was named by Inc. Magazine and the Boston Business Journal as one of the fastest growing companies in Massachusetts. Learn more at www.forwardfinancing.com
Compensation:
At Forward Financing, we believe that if our company succeeds, all of our employees succeed too. We offer a competitive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly. We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K, paid volunteering days and a matching gift program. We work in an open environment with a start-up vibe, conveniently located just steps away from South Station. You will have the opportunity to work with people that enjoy a fun, social office culture.