Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Do you have a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Relationship Managers. As a Relationship Manager, your mission is to ensure that your assigned SMB (small & medium business) customers remain committed Bullhorn clients and advocates as they get the most out of their Bullhorn solution. You ‘own’ the customer after onboarding, for as long as they are a Bullhorn client!
As an Relationship Manager, a typical day might include:
Facilitating check-in meetings with your customers to review their satisfaction and success.
Sharing tips for better use of Bullhorn with your customers.
Monitoring customer adoption & usage of Bullhorn and suggesting ways the customer can increase value gained.
Assisting customers through any challenges they might have getting the most out of Bullhorn, and serving as point-person for escalations.
Identifying opportunities for customers to benefit from additional Bullhorn and partner capabilities.
Serving as the customer’s post-onboarding point-of-contact for adoption and usage questions.
Responding to customer questions/concerns sent to the Bullhorn Customer Care email address for SMB.
Acting as the voice of your customers back to the rest of Bullhorn.
Documenting customer interactions and ensuring prompt follow-up to any open issues.
Reporting to Bullhorn management on the status of your assigned customers.
This job might be for you if you:
Have strong problem-solving skills.
Show demonstrable passion for customer service and success.
Are an excellent communicator.
Are empathetic and positive, even in the face of challenges.
Are comfortable setting and managing expectations with a variety of personality types.
Are highly organized and can juggle a large number of assigned accounts effectively.
Can focus your efforts and work efficiently - you will have many customers and only so many hours in the day!
Are excited by a fast-paced environment that constantly changes to suit customer need.
Are a quick learner of new technologies.
Are ready to continually grow, stretch, and learn!
Bonus points for:
Experience in account management, relationship management, customer training, or customer success for a SaaS provider.
Experience with the recruitment industry is a huge plus!
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.