Order Management Specialist

| Greater Boston Area


Smartsheet is seeking an Order Management Specialist to support the sales teams throughout the sales cycle. Smartsheet is a high growth SaaS company with thousands of organizations and millions of users in over 175 countries experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry. 

This impactful role reports to the Manager of Order Management and is based in Smartsheet’s corporate office in Boston, MA.

Responsibilities:

  • Support Sales team throughout complete sales cycle to meet customer needs
  • Work within the Salesforce.com CRM system to assist sales reps.
  • Review contracts and order paperwork for completeness and accuracy
  • Give guidance on complex deal structures and elevate specialized issues to appropriate business partners for resolution and approval
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the day-to-day deal approval process
  • Work between the Finance and Sales departments to ensure sales transact quickly and efficiently
  • Take initiative and identify areas of improvement in quote to cash process to accelerate order processing and improve sales efficiency
  • Assist with daily and weekly reconciliation of transactions

Requirements:

  • 1-2 years of experience with Order Entry, Sales Ops, or Deals Desk is preferred 
  • Ability to communicate effectively with necessary parties to ensure order detail and documentation is updated and entered in the system appropriately
  • Familiarity with financial or revenue recognition principles and contracting guidelines is a plus
  • Strong qualitative and quantitative mathematical skills 
  • Ability to work in a high volume / multi transactional environment 
  • Excellent verbal and written communication skills 
  • Ability to embrace new technology, applications, and solutions
  • Desire to work closely with peers, as well as be a self-motivated team player
  • Unfazed by a dynamic, changing environment

About Smartsheet:
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Customer Base:
Over 76,000 brands, and millions of information workers, trust Smartsheet to help them accelerate business execution and address the volume and velocity of today’s collaborative work. Named to the Forbes “Cloud 100” list of the best private companies in cloud computing, and by Gartner as a “Cool Vendor”, Smartsheet is used by over 96 of the Fortune 100 and maintains rich data integrations with mission-critical applications from Microsoft, Google, Salesforce, Atlassian, and many others.

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SmartsheetManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Culture
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
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