Manager, Commercial Sales Engineering

| Greater Boston Area
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Smartsheeters truly stand out. It is clear by their attitude and actions that they work for a company that is not only innovative and authentic, but filled with individuals who are supportive, driven and committed to being a part of Smartsheet’s success. Our leadership is comprised of executives with deep experience who are committed to maintaining an environment that promotes personal and professional growth as well as encouraging individuals to take an active role in the vision of the company.

Smartsheet is looking for a proven Manager, Commercial Sales Engineering who will provide technical leadership throughout the inside sales process. You will serve as a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. A proven track record of technical leadership, outstanding customer-facing skills, as well as consultative solution sales SE experience is required. This high profile role is part of the Commercial Sales team and is based at Smartsheet corporate offices in Boston, MA.

Smartsheet is a high growth SaaS (Software as a Service) company with millions of users in 150 countries experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.

Responsibilities:

  • Hire, coach and manage sales engineers while delivering on, and exceeding, all performance targets
  • Support Inside Sales Engineers ability to perform presentations of Smartsheet’s SaaS platform, Integrations, and Add-Ons demonstrations.
  • Assign projects, accounts, and meetings to sales engineers as required, and resolve conflicts
  • Collaborate with Sales Management to identify areas of opportunity to speed up the sales cycle, increase conversion rates and increase average sales price
  • Collaborate with internal product, customer success, and professional service teams to provide the best customer experience (etc. development, evaluation, purchase, delivery, and deployment of Smartsheet)
  • Support the creation of new product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
  • Prepare and deliver product messaging to highlight Smartsheet's value proposition using techniques which include but are not limited to whiteboard and slide presentations, product demonstrations, trial management and documents.
  • Make recommendations on solution design, platform deployment, and integration with Enterprise architectures to optimize customer experience and Smartsheet platform effectiveness
  • Provide technical leadership and product expertise to the team as well as the larger sales organization

Requirements:

  • Sales engineer management experience in the SaaS and/or enterprise software industry required
  • Experience in selling a multipurpose product applicable to multiple LOB, Industries or Functions.
  • Early stage software, preferably SaaS, technical pre-sales (SE) experience in a new category
  • Great listening skills are a must
  • Able to clearly and concisely articulate technology and product positioning to both business and technical users
  • Passion for working with web-based technologies and desire a deeply understanding of functionality, use cases, as well as business and technical elements.
  • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
  • Experience in solution design or solution architecting related to collaboration/workflow/project management.
  • Experience working in a fast-paced, high growth software company where change is a constant
  • Willing to travel periodically based on customer and business need
  • Ability to quickly learn new products and technical environments
  • Experience with Google apps, Microsoft suite, Salesforce, Spreadsheets
  • Familiarity with project management methodologies and products
  • Bachelors (BA/BS) degree required

About Smartsheet:

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Culture:

Smartsheet is a place where people love what they do and are empowered to do their best work everyday. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SmartsheetManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Culture
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
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