Description

As our Head of Enrollment, you will play a critical role in driving CozyKin’s hypergrowth. Your data-driven leadership will help focus the enrollment team to deliver an empathetic, informative and efficient experience for prospects families.

Responsibilities

• Application Management: Oversee the use of various applications and platforms to produce data for the sales team. By evaluating data, ensure the success of an application or implement a new solution if the evaluation yields unsatisfactory results.
• Data Management: Manage and evaluate data to determine the effectiveness of a process by market, team and individual rep level.
• Drive daily operations, training, coaching and mentoring of the Enrollment team
• Conduct data analysis for strategic planning to exceed enrollment department goals of deposit conversion, volume and efficiency as a team and across each Enrollment team member
• Ensure each lead is tracked at all stages of the process -Engage families directly during matters that require resolution on senior-level decisions
• Work cross functionally with multiple departments to develop and implement changes to the Enrollment process, including talking points, system utilization, measurement, and updates to our platform and service, among others. 
• Collaborate with Marketing, Partnerships, Finance and the executive team to provide visibility into past, present and future Enrollment efforts
• Oversee escalated issues on the Enrollment team
• Work closely with operations and customer experience leaders to ensure consistency and to collaborate on company-wide Enrollment initiatives
• Support the Growth team to establish better reporting system for the upper part of the funnel

Requirements

• 3+ years of experience in sales, enrollment or a related role
• Experience working with consumers directly to de-escalate issues
• Willingness to act as an individual contributor taking Enrollment meetings when required
• A deep understanding of data and systems to extract actionable insights
• Experience managing and leading teams from strategy to execution
• Stellar analytical and strategic thinking skills
• Ability to maintain a high level of confidentiality

Benefits

• Insurance benefits (medical, dental, vision) for you & your dependents
• Vacation, sick, and holiday paid time off
• Discounted childcare services
• Commuter benefits

Base Compensation: $80,000 - $90,000

Bonus: $40,000 - $50,000

Equity: 0.0% - 0.1%

Our Company Values

Heart For Children: We do what's best for the child. That's also what's best for the parents, nannies, and our community.

Courage In Action: We do hard things with empathy. We take the hill. We own our work. We get it done.

Accelerate Together: We choose to accelerate. We champion growth. We empower others to do the same.