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Director of Accounts + Sales

| Greater Boston Area

Who We Are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA. Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter. Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work. Although we are growing steadily, we strive to retain a relationship-based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.

The Role

As the Director of Accounts + Sales, you will join the organization as a strategic leader in a key position overseeing the growth of existing and new clients. You will draw upon your deep expertise in account strategy, technology, digital marketing, and people management to direct and grow our prospects, clients, and Account Services team. Skillfully navigating client relationships, you’ll identify sales opportunities and deliver well-crafted roadmaps and proposals to our clients. As leader of the Account Services team, you will be the key leader between business development and Accounts, helping to close and onboard new clients. You’ll model expert relationship management with the clients that are assigned to you and serve as a support and escalation point for other accounts. Your strategies will continue to mature our discipline and your guidance will inspire our accounts team to reach their full potential.

You will:

Bring your expertise to client prospects:

  • Individually sell over $2M of client revenue by acting as a strategic advisor for named, new clients and shepherding new opportunities through the sales process.
  • Serve as the connective tissue between business development and the Account Services team, helping to bid on new client work, attending finalists’ onsite meetings, working with new clients in the Discovery phase, and assigning ownership of clients to Account team members.
  • Review client proposals and SOWs and present to client C-suites ROI, vision, and post go-live reports.
  • Onboard new clients to the MedTouch approach, setting the vision for client service excellence and expectations.
  • Travel to meet prospects, attend client onsites, and network at professional functions an average of three to four short trips (

Be a leader and role model for our team:

  • Oversee and manage the Accounts Services pipeline, set incoming client account targets, exceed annual revenue goals, and drive up client satisfaction scores.
  • Champion process, methodology, and best practices across all Account Directors on our Account Services team to meet and exceed our clients’ expectations
  • Create a culture of service excellence, understanding our clients’ needs and advocating for their perspective in internal meetings.
  • Maintain knowledge of all current and upcoming activity with client accounts, including strategy and sales initiatives.
  • Identify enhancements to the current work and second-phase opportunities from inception throughout all phases of projects.
  • Handle client escalations as needed to resolve issues to both the company’s and client’s satisfaction.
  • Serve as a member of the leadership team with other Directors; contribute and engage with our team and the overall MedTouch culture and ethos.

The Fit

This position is just right for you if you have:

  • A passion for helping others combined with the drive, grit, and tenacity to grow both internal teams as well as client accounts.
  • 8+ years of experience in the client services, professional services or interactive agency world; 6+ years of experience as an Account Manager/Director in the digital space.
  • Strong commercial experience setting and achieving sales targets through a team-based approach.
  • 3+ years in people management with a Commercial Focus, including staffing and resource planning, and employee relations in a digital agency.
  • The ability to reproduce a catalogue of solutions for client needs and communicate a general understanding of digital strategy, marketing, and technology.
  • Experience working on multi-year, multi-party sales initiatives.
  • A sense of urgency to close the loop on open communications, opportunities, and issues.
  • Unparalleled communications skills, exuding tact and insight when under duress.
  • Experience with large digital web-based projects, preferably with hospital and/or health plan clients, and using a CRM (Salesforce) to manage sales process.
  • Enthusiasm for travel, meeting new people, and the ability to make acquaintances easily.
  • Completed a Bachelor’s Degree in a relevant discipline; advanced degrees always welcomed.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail

Location

We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!
450 Artisan Way, Somerville, MA 02145

An Insider's view of MedTouch

What are some social events your company does?

One of my favorite social events is Employee Appreciation Week! The fun combination of team time, food, gifts and learning truly embodies one of our core values – Celebrate People!

Courtney

People + Culture Coordinator

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.

Joe

Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.

Kasie

Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.

Frederic

Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.

Yeye

.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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