| Greater Boston Area | Remote
Sorry, this job was removed at 7:26 a.m. (EST) on Tuesday, September 28, 2021
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Why this job is important:
The Customer Success Specialist combines aspects of several different roles within the company which allows clients to have a dedicated Bullhorn contact that is able to provide a wider range of solutions than otherwise possible with multiple contacts across several teams. The role will be vital in maintaining customer health and overall satisfaction.
As a Customer Success Specialist, a typical day might include:
Contacting assigned accounts for regular engagement and subsequently conducting introductory calls, engagement check-ins, and transitional calls
Developing success plans for clients that align with their strategic objectives, outline success factors for contract renewal, and promote positive reference-ability
Coaching a virtual class of users on Bullhorn functionality (ie. candidate search, workflow, etc.) and assisting assigned accounts with onboarding of new users
Acting as a liaison between Bullhorn departments (Support, Sales, Professional Services, Product Management) to collaborate on opportunities, customer-related projects, or critical issue escalations
This job might be for you if:
You are a professional communicator with exceptional written, verbal, and presentation skills
You strive for excellent customer service
You are a self-starter who proactively works to achieve individual and team goals
Dynamic work responsibilities excite you
Cross-functional collaboration is important to you
Bonus points for:
Experience working with executive-level personnel
Experience with software products
1+ years of experience in a technical support role
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.
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