Tulip, the Frontline Operations Platform, is empowering the world’s leading companies to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, companies can empower those closest to operations to digitally transform their facilities and gain real-time visibility into the people, machines, and processes involved --all in a matter of days. 

Companies of all sizes, across industries including consumer electronics, aerospace and defense, contract manufacturing, automotive, apparel, medical devices, and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: error-proofing processes with guided workflows, integrating machines and devices at the edge, and capturing and analyzing real-time operational data.

A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Germany and Hungary.  It has been recognized as an MES Challenger on the 2021 Gartner Magic Quadrant, Frost and Sullivan Entrepreneurial Company of the year, and a World Economic Forum Technology Pioneer. 

About You:

Tulip is currently looking for a Sales Operations Manager to join the team. The ideal candidate is an analytical thinker, focused on iterating upon process and procedure, and can act as a subject matter expert. They’ll have strong Salesforce experience with a talent in storytelling through data. This role will work closely with all go-to-market channels including sales, customer success, marketing and partnerships. You’ll use your critical thinking and joy for problem solving in your day to day.

What skills do I need? 

• 2-3+ years of experience in customer success, post sales, or sales operations
• You love Salesforce, and can make it do what you want, but need to master more skills Proficient in Salesforce
• Effective verbal and written communication skills
• An ambassador for change management
• Customer Success or Sales Methods, Process and Tools
• An affinity for high-growth, performance- and deadline-driven environment
• Demonstrated proficiency in Microsoft Excel or Google Sheets
• Familiarity with Business Intelligence tools and Sales Analyses
• Basic understanding of Customer Success and/or Post-Sales Processes and Systems
• Have worked at multiple levels of Management, Sales an Post-Sales teams
• Familiarity with tools like Outreach.io, Gong.io, Kluster.io, LeanData, CPQ, Gainsight, service cloud etc

Key Responsibilities:

• Identify and enable best practices within the Customer Success and Sales tools to optimize the overall process 
• Drive initiatives to streamline existing customer success processes through workflow automation
• Build new processes as needed to support growth within the customer success organization
• Use customer success operations efforts to enable leadership and align departments
• Develop and review existing analyses to turn insight into action and guide the post-sales team.
• Support thought leadership activities, post-sales enablement approaches, and expansion strategies.
• Identify roadblocks in post-sales processes, develop, and implement solutions
• Assist with a variety of ad-hoc Post-Sales Operations tasks and projects, including testing, integrating, and maintaining new features and tools
• Provide front-line support to Customer Success and Post-Sales by troubleshooting and resolving issues in sales tech stack. 
• Dashboard creation and reporting

Key Collaborators:

• Customer Success
• GTM Operations
• Marketing
• Strategic and Commercial Sales Leads 
• Partner / Channel
• Sales Enablement

Working At Tulip

We are building a strong, diverse team that values hard work, families, and personal well-being. 

Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Commuter Benefits, Parental Leave, and 401k
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.