What you'll do:

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally

Own shared responsibility for customer churn

Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)

Own responsibly on invoice payments, renewals, contractual changes

Collaborate with our sales team to achieve quotas while keeping our clients highly engaged

Identify up-sell opportunities and communicate them to the relevant business line owner

Facilitate and support up-sell processes 

Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Maintain all information of customer activity within the CRM platform 

Position Intro:

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US

4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization

CSM Experience with Enterprise customers

Ability to work in a multicultural environment

Knowledge and experience working in the financial services/Fintech industries – A Must

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Strong interpersonal skills, people person

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details

Spanish

Willingness to travel extensively

Motivation, flexibility, proactiveness, ability to work independently and as a part of a team

B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree