As a Deloitte Technology Fast 500 Winner and voted one of the top companies to work for by Built in Boston in 2021, MineralTree is a disruptive Fintech company enabling over 2,000 companies to improve operational efficiency with Accounts Payable and Payments Automation. With our award-winning solution, companies such as Amazon, Salesforce, Amway, Boston Celtics, Baltimore Ravens, BrightView Health, and the Southern Company have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center.

MineralTree provides modern, secure, easy-to-use Accounts Payable (AP) and payment automation solutions to organizations that have a painful number of invoices and payments. By uniting technology and passionate people, we make the process of business payments easy, impactful, and profitable. Our solutions combine ease of use with robust capabilities that drive meaningful insights, transforming the back office into a strategic partner of the corner office. Making businesses proud of their back office is our purpose.

In October 2021, MineralTree was acquired by Global Payments Inc. (GPN:NYSE). Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success, and we are proud to deliver best-in-class payment technology and software solutions. Headquartered in Georgia with nearly 24,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

MineralTree’s headquarters is located in Waltham, MA with offices in Alpharetta GA, Redwood City CA, and Bengaluru, India. Our Customer Success Manager can be based remotely or from one of our US office locations. This role has the option of working remotely, or from one of our office locations.

MineralTree’s Customer Success Manager will be responsible for owning the overall customer relationship with assigned accounts. In this exciting role, your mission is to ensure high customer satisfaction, advocacy, and retention. You will be an expert on our product and partner with our customers. Internally, you will represent the “voice of the customer” across the organization ensuring that we continue to meet and exceed the needs of our clients.

Responsibilities

· Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals and driving overall satisfaction

· Work with customers to establish goals and other key performance indicators

· Bridge the gap between the Service and the Product teams with the ability to suggest, build and follow processes

· Facilitate quarterly business reviews in an effort to review goals, progress and future opportunities

· Work to establish a trusted relationship with each customer while driving the continued value of MineralTree’s products and services

· Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional colleagues to enhance ongoing product development efforts

· Strategically work with assigned accounts to identify churn risk and work proactively to eliminate that risk 

Qualifications

· Bachelor’s Degree or equivalent experience

· Two or more years of experience in a relevant customer success or account management role, preferably in a SaaS environment

· Experience with customer success software tools (Gainsight, Totango or ChurnZero) is a big plus!

· Demonstrated ability to drive efficiency and resolve problems in a quality focused manner

· Excellent ability to multi-task and prioritize workload

· Excellent communication skills with a passion for delighting customers

· Willingness to provide assistance to customers in a helpful, patient and respectful manner

· Knowledge of accounting software tools such as NetSuite, QuickBooks, Sage, etc. a big plus!

As a regular full-time MineralTree employee you will enjoy a competitive salary, bonus, and benefits for your peace of mind, such as Blue Cross Blue Shield medical and dental insurance, vision, life, disability and more! You will save for retirement through our 401K and have the opportunity for growth with our tuition reimbursement. We also know that talented people tend to hang together, which is why we provide you with the opportunity to earn significant referral bonuses. With hard work comes the need for time off, so we provide unlimited vacation giving you the opportunity to recharge. These are just a few of the great benefits we offer. We look forward telling you more about all the great benefits and perks here at MineralTree!

MineralTree is an equal opportunity employer. We support the principle of equality of treatment in employment and are committed to having procedures to determine equal pay for all our employees that do not discriminate and are free from bias.