Consulting Services Manager
Connect with work that matters. Be a part of transforming the healthcare industry!
We are looking for a Consulting Manager to join the Consulting Services team within our Customer Success division. Your job will be to support the design and delivery of athenahealth’s consulting capabilities, with the goal of measurably enhancing the performance of our clients.
Qualified candidates have extensive healthcare industry knowledge, and functional knowledge in practice management, clinical workflow, or population health management. Candidates must also be comfortable challenging the status quo with business leaders, and be able to make compelling, data-driven cases to facilitate practice transformation towards best practices. The ideal Consulting Services Manager is a self-starter who’s consistently pushing boundaries on work quality, enjoys fostering client relationships, and is consistently thinking through how we can improve as a team with each new engagement.
The Team: The Consulting Services team is a driven group of consultants with diverse backgrounds in healthcare and extensive experience driving organizational change. Most team members came from leadership positions in industry, have worked at leading healthcare consulting firms, or both. What differentiates athenahealth’s Consulting Services from competitors is our unique blend of market knowledge, practice workflow expertise, and functional knowledge of the athenaNet platform, which culminate in engagements engineered to favorably move Key Performance Indicators.
Job Responsibilities
- Build effective relationships with clients, stakeholders, peers, direct reports and athenistas across various levels and departments
- Become a domain and subject matter expert on practice management operations, clinical workflows, and Value Based Care / population health management. Leverage expertise to create best practices artifacts, continuously evaluate how engagements can be made more impactful, and work with internal teams to inform development and extract new tools & artifacts to support project delivery.
- Manage the delivery of consulting engagements while maintaining a high level of client satisfaction (including independently developing, managing and owning the overall project plan, timelines for key deliverables, and billable utilization).
- Perform analysis, summarize findings, generate client deliverables, and deliver client presentations
- Support internal departments in selling consulting services including scoping, proposing and presenting engagements to clients
Typical Qualifications
- Bachelor’s degree required
- 3-10 years of professional experience leading project teams
- Previous consulting experience, and/or experience using athenahealth products are a plus
- Self-starter, highly organized, and possess a desire to learn
- Ability to travel (up to 80% per week)
About athenahealth
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to several restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at
[email protected] for assistance.