Client Solution Lead at Abacus Insights

| Greater Boston Area
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Job Summary

We are seeking a Client Solution Lead who can deliver on our vision of a data management technology platform that will democratize access to health care data for our clients.  We are currently focused on delivery of the initial product.  The Client Solution Lead is a strategic and enthusiastic solution-driver who puts our enterprise customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform expert, and work closely with leads to establish scope and implement.  As a Client Solution Lead, you will have deep command over the Abacus platform architecture and how the platform can deliver value to large enterprise clients. Success in this position requires strong consultative technical skills, a focus on client service, deep enterprise architecture expertise, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines

Job Responsibilities & Duties

The role requires a strong work ethic and will be responsible for the following key responsibilities:

The Client Solution Lead will:

  • Build relationships with and partner with technical stakeholders (including CTOs and CIOs) during sales and discovery conversations
  • Gather information from technical customer teams to understand the current state of their data systems, define product requirements for the Abacus platform, develop technical solution architecture diagrams, and ensure that sales are scoped appropriately
  • Communicate technical information to non-technical staff in a way that is easy to understand
  • Provide input to establish timelines, milestones, budgets, and personnel requirements during the sales process
  • Work closely with customers to understand and capture business/technical requirements and provide project plans to agreed timeframes
  • Work with Product Management to feedback on issues with current products and provide input
  • around new products for the platform

 

Job Qualifications & Preferred Skills/Experience

Essential Requirements:

  • Minimum of 7-10 years of work experience, preferably in technical consulting, enterprise architecture, sales engineering, or as product/implementation specialist
  • Understanding of enterprise systems and data architecture, particularly in healthcare
  • Experience leading technical sales and implementations in the healthcare industry (preferably in the health insurance sector with BCBS plans)
  • Experience working in unstructured, fast-paced, cross-functional, collaborative environments
  • Demonstrated ability to work with cross-functional stakeholders across client and internal teams
  • Excellent communication skills when interacting with both technical and non-technical individuals
  • Ability to deliver results without direct supervision authority through influence
  • Ability to make hard decisions when prioritizing or de-prioritizing work and being accountable to the results
  • Strong “data-driven” perspective using metrics to guide decisions
  • Creates outstanding working relationship with all stakeholders and decision makers
  • A willingness to work outside their standard comfort zone and support a variety of roles in order to deliver for the corporation and/or client
  • Able to demonstrate business and technical acumen with the ability to understand and interact with software applications
  • Comfort in, and experience with the challenges of a growing and scaling company either as a new company or within a larger organization
  • Excellent organizational skills
  • Excellent verbal and written communications skills
  • You are a self-starter, have professional maturity, thrive in fast paced environment and are knowledgeable in a highly technical environment. Ability to cope under pressure and prioritize work accordingly

Highly Desirable Requirements:

  • Project management experience a distinct advantage
  • Working knowledge of current security issues and technologies concerning the industry, together
  • with a demonstrable interest in keeping abreast with technical developments in this field. Knowledge of relevant healthcare security regulations such a HIPAA, HITRUST and other regulations and standards such as PCI, ISO, NIST and SOC.
  • Have or be in process of obtaining advanced certifications pertinent to area of expertise such as: (CISSP, CISM, GCIA, or other Security Professional certifications)
  • Working
  • Strong experience working in cloud environments
  • Experience with various types of software architectures including microservices

 

Compensation

Negotiable based on experience and qualifications.

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • TerraformLanguages
    • GitlabLanguages
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases

Location

In the heart of Boston Financial District. 10/15 Minute walk from both South and North Station. Short walks to historic North End and Faneuil Hall.

An Insider's view of Abacus Insights

How does the company support your career growth?

Career growth is a focal point at Abacus and something that is always promoted at our all hands meetings. It has been tremendously supported at Abacus and preached by leadership through action. Abacus dedicates funds for each department to attend conferences/workshops and travel associated. I haven't seen that much our of earlier stage companies.

Dave Aquilino

Talent Acquisition Manager

How do you make yourself accessible to the rest of the team?

We are a small but growing company, located in 2 cities, have beads working remotely, and some travel a lot. Remaining connected to the team is critical and I use as many of the existing tools possible email, Slack, Zoom, confluence. Our offices are all open plan so accessing me is easy and it is more likely that I will access my team!

Minal Patel

CEO

What are Abacus Insights Perks + Benefits

Culture
Partners with Nonprofits
Participation in the Wonderfund. A non-profit focused on providing comfort and dignity to children in traumatic situations and enrich childhoods that have been impacted by abuse and neglect.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Abacus employees can contribute up to $2750 annually to their Health Care FSA, and up to $5,000 annually to their Dependent Care FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $12500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
The Abacus office is located in a dog-friendly building.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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