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Business Operations Representative

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Role

Toast is looking for an entry level Business Operations Representative to fill a brand new role and play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic Business Operations team that is the “go-to” team for Sales and Customer Success, providing administrative and process support to close and onboard new business efficiently and effectively. We are a collaborative team that takes our work seriously and has fun doing it.

The success of the Business Operations team directly impacts the revenue streams of the company. As such this role is an opportunity to join us at a groundbreaking moment and truly make a impact. For the right candidate, this is a career defining opportunity.

Key Responsibilities

  • Become an expert in the sales and customer onboarding processes, and work extremely closely with our Sales and Customer Success teams to approve quotes, handle contracts and provision Toast accounts
  • Increase Sales Rep productivity by enabling our Sales Reps to close new business more efficiently and effectively while maintaining deal and data integrity
  • Work cross-functionally with Sales, Customer Success, and Finance throughout a customer’s lifecycle, providing high-quality operational support through phone and email
  • Maintain reporting tools and databases, and manage ad-hoc reporting and analysis requests
  • Continually identify opportunities to improve productivity, leveraging automation and system improvements whenever possible
  • Support the East Coast Sales team

Qualifications

We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

  • BS/BA with 0-2 years of experience
  • Extreme attention to detail and meticulous organization
  • Strong technical aptitude and ability to work closely with our Business Systems team to improve Salesforce workflows
  • Excellent written and verbal communication skills
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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