Business Development Representative at Interactions

| Greater Boston Area
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The primary responsibility of the Business Development Representative (BDR) is to conduct prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars. The BDR collaborates closely with Sales and Marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Essential Job Functions*:

  • Follow the Interactions’ established pre-sales process in an effort to complete the sales cycle
  • Research and identify each of the following within assigned accounts using various software applications:
    • Key contacts across relevant functions
    • Strategic objectives as set by prospect CEO
    • Key company initiatives that relate to Interactions’ value proposition
    • Organizational chart for relevant functions
    • Current vendor relationships
    • Customer Care channels in service
    • CSAT metrics/scores
    • Previous positions held by key executives
    • Key competitors, and how their customer care programs compare to best of breed within their sector
  • Maintain contact and communication with prospects who are interested but not yet ready to engage in meetings; includes timely and compelling email follow up.
  • Use marketing materials and established communications templates, engages with prospects to obtain first call meetings.
  • Perform active outreach with a goal to confirm meetings for the sales team.
  • Work closely with sales team to ensure communication toward prospect is on point.
  • Use standard processes and communications templates to drive attendance to company sponsored events and follow-up on potential leads generated from proactive marketing campaigns of all types.
  • Use Salesforce.com to document and maintain all activities associated with assigned prospects.

Other Duties and Responsibilities:

  • Potential travel to company sponsored events to include meetings, training and trade shows.

Preparation, Knowledge, Skills and Abilities:

Required:

  • Bachelor’s Degree
  • 1-3+ years work experience.
  • Exceptional time management, organizational skills and attention to detail.
  • Strong written and verbal communication skills required. Must be articulate and well spoken; able to interact with senior executives and be taken seriously.
  • Resilient. Demonstrated ability to remain motivated and productive to reach long-term goals.
  • A high degree of personal character and integrity.
  • Demonstrated ability to work collaboratively as part of a team effort.
  • Solid IT skills:  salesforce.com, MS Office, Google Docs.

Pluses:

  • Bachelor’s Degree: Communications and/or Business major preferred.
  • Familiarity with the contact center / customer care market ecosystem and operations environment.
  • Some work experience in a sales or marketing support position.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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