Associate Solutions Engineer at SmartBear

| Somerville
!Sorry, this job was removed at 11:32 a.m. (EST) on Thursday, February 6, 2020
Imagine working with world’s most recognized companies and their technology, advising them on how to build the world’s next and best applications. As an Associate Solutions Engineer you will be a key technical advisor for our award-winning products enabling our industry leading customer base to meet their technical goals and challenges. SmartBear has played a role in the Uber you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. Our software is downloaded every 6 seconds (5.25 million downloads a year) and we have over 25,000 customers (Google, Apple, Microsoft, Uber, GE and SalesForce to name a few) in 194 countries.

Benefits of this position

  • Advocate proven technology that produces measurable customer results and is continually being expanded with innovative, new products. 
  • Work in a collaborative, entrepreneurial environment as a trusted advisor for our internal sales, marketing, and product teams
  • No quotas or cold calling, support technical sales assignments while receiving strong compensation incentives for your valuable technical insights and contributions
  • Provided tools and training to elevate your performance and be an industry and product specialist
  • Exposure to innovative software through webinars, tradeshows, product releases and more as a SmartBear technology thought leader

Responsibilities

  • Provide technical support to the Sales process, qualify prospective customer requirements, and deliver strategically developed product demonstrations that match customer needs
  • Respond and troubleshoot product questions from prospective and current customers to display SmartBear’s technical value ensuring successful customer experiences
  • Collaborate with Marketing to provide insight for the creation and publication of technical content, webinars, and events 
  • Participate in industry events and customer sales meetings representing SmartBear as a technical thought leader 
  • Solicit and provide feedback from prospective and current customers to facilitate new features and functionality in our current technology
  • Stay apprised of current SmartBear and industry technology to contribute to training team members on the differentiating value of our solutions

Qualifications

  • Technical degree or related field
  • 0-2 years of experience presenting and/or teaching technical concepts 
  • Worked directly with customers or internal clients to resolve technical problems
  • Experience in software development, quality automation, performance monitoring, or other software quality related fields
  • Ability to travel (10-20% travel)
  • Authorized to work in the United States (minimum of H1B)

About Us
 
SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
 
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office overlooks the Mystic River and is surrounded by bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

An Insider's view of SmartBear

What’s the vibe like in the office?

Everyone is very confident and engaged -both in our work and with each other. We're open minded and good listeners. Overall, we are high energy and the atmosphere is super positive. It feels like we're one big team, and you're comfortable speaking your mind because you know your teammates will be receptive and invested in moving things forward.

Xhuljana

Talent Acquisition Specialist

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Culture
Volunteer in Local Community
We've cleaned up the Mystic River, helped out at Rosie's Kitchen, and visted the YMCA
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Our Culture Committee has put on parties for SmartBear families, hosted a chili cook off, ran charity drives, and much much more!
Open Door Policy
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 3 weeks of family medical leave.
Company-Sponsored Family Events
We have a Family Halloween Party every year!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on the last day of every month. Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from Within
Customized Development Tracks
Paid Industry Certifications
Budget for industry certifications is determined by departmental budget.
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