Description

Everbridge seeks an Associate Account Manager to take ownership of retaining and growing existing accounts. In this role, you will develop meaningful relationships at multiple levels within customer accounts and maintain a keen understanding of the customer’s business and service requirements in order to ensure unparalleled responsiveness to their needs. 

Picture yourself working out of our world class Burlington, MA office as a member of the Account Management team. The Account Management team is an extremely collaborative, results-driven, high performing sales team that is 100% responsible for the retention and growth of Everbridge’s customer relationships. This position offers the right candidate an opportunity for future advancement, as it requires collaboration across the organization (Sales, Customer Support, Finance, and Marketing) to help with customer retention and business renewal metrics to meet ongoing organizational needs.

About the Team

The Account Management team is a proactive, customer relationship group, directly responsible for renewing and growing the Everbridge customer base. This group works with customers spanning corporate, commercial, transportation, education, and healthcare verticals.  

The group works within an open environment facilitating collaboration and teamwork and is a launching pad for your career in sales or sales leadership. Come join our growing team!

Required Qualifications

• Experienced managing a high volume, transactional book of business in a similar role
• 1-3 years of experience in a customer facing role
• Familiarity with using CRM to manage activity and KPI’s related to territory management
• Technical acumen to demonstrate products and understand customer needs
• Ability to develop high volume outreach campaigns to help drive customer engagement
• Outstanding communication skills
• Be a self-starter
• Bachelor’s degree in Business, Marketing, Communications or related field preferred

Desired Qualifications

• Worked within a high-paced, results oriented environment
• Experienced working with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security or related products
• Cultivated and maintain ongoing customer relationships by assessing customer needs, understanding business requirements and managing overall expectations
• Managed the renewal process for 200+ customers to ultimately exceed 93% retention rates 
• Identified, develop and close growth opportunities within organizations for additional products or services to expand and entrench our position with each customer
• Proactively reviewed customer usage and service case activity to identify and mitigate potential service escalations & risk
• Experienced with salesforce.com is ideal
• Experienced with Gainsight
• Technical competency & the ability to communicate with clients on a semi technical level
• Develop a proactive client outreach cadence for all accounts

About Us

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running. 

Headquartered in the great cities of Boston and Los Angeles, with operations across the world, our team of 750+ dedicated employees support more than 4,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks, or severe weather conditions—as well as during critical business like IT outages or cyber-attacks—customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate employees and first responders, automate a pre-defined communications processes, and track progress on those response plans.

Our culture is all about “Making a Difference,” and we are proud to serve:

• 9 of the 10 largest U.S. cities
• 8 of the 10 largest U.S.-based investment banks
• 7 of the top 10 U.S. technology and telecom companies
• 25 of the 25 busiest North American airports
• 7 of the 10 largest U.S. healthcare systems
• 6 of the 10 largest U.S. retailers

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.  Click here to learn more about what we do. If you think you have what it takes to make a difference, apply to be a part of our award-winning team.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.