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API Solutions Engineer

| Greater Boston Area
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?:

Our team is looking to add an API Solutions Engineer dedicated to Toast’s Solutions Engineering and Sales teams. This resource will qualify and support our customers in building and integrating custom solutions with our API suite. This role will be the primary contact and support for our customers' development teams to ensure successful implementation and deployment, utilizing Toast’s best practices.

About this roll*: 

  • Become a master in the Toast API suite with complete knowledge of the architecture implemented and best practice recommendations.
  • Validate customer integration requirements through live discovery and analysis.
  • Provide technical direction and support to customers' development teams during their development and QA cycles.
  • Certify customers and their development teams on use of Toast APIs
  • Work closely with the Product team to understand and translate Toast roadmap to customers and their development teams.
  • Collaborate with Sales, Restaurant Success, and Solutions Engineering teams to identify API based solutions to meet customer business and operational objectives.
  • Document and submit API feature requests based on customer requirements. 
  • Develop and improve processes, procedures and tools used in the support of customer integration projects.

Do you have the right ingredients

  • Minimum three years hospitality or related industry experience required
  • Knowledge of RESTful APIs
  • Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
  • Experience managing multiple customer engagements simultaneously, both tactical and strategic
  • Excellent communication and customer service skills
  • Detail oriented, must possess strong problem solving and troubleshooting skills
  • Experience with change management and feature gap analysis processes
  • Must have the ability to work with minimal supervision
  • A strong spirit and energy to provide the best support in the restaurant industry
  • Comfortable working in an entrepreneurial environment
  • Travel 10% or more

*Bread puns encouraged but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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