Account Manager at Quick Base

| Cambridge
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Company Description:
What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting and challenging work, we have the opportunity to try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!
 
Quick Base continues to grow and we're looking for enterprise account managers! The Account Manager engages in a customer-centric, consultative way and offers strong product knowledge to effectively support clients and retain and grow revenue. We’re seeking energetic and smart individuals that are passionate about technology and excited to help our clients create a better way to work. The Account Manager will engage with multiple stakeholders within organizations to understand their business challenges/needs and provide recommendations and best practices on how to utilize Quick Base. We’re looking for smart, hardworking and positive individuals with the potential to develop and grow!
 
Responsibilities:
  • Lead commercial conversations with enterprise customer base to ensure agreement structures properly support customer’s needs
  • Responsible for managing entire renewal sales cycle, including suspends, downs and cancels, and maintaining rolling 180-day forecast
  • Work collaboratively with virtual team, including Customer Success Managers, Customer Solution Engineers, Account Executives, Customer Care & 3rd party Solutions Providers, to drive alignment and meet customer’s needs
  • Understand and articulate Quick Base’s competitive differentiators through effective positioning relative to status quo and competitors
  • Lead consultative conversations by leveraging strong product knowledge and solution selling techniques to help identify ways (plan upgrades, new SKUs, user expansion) to gain additional value through Quick Base
  • Ability to present to multiple audiences both in-person and virtually, through a variety of methods, demonstrating deep knowledge of customer’s business priorities by actively shaping the offering to align with customer requirements
  • Develop strategy for book of business, devise account plans (combination of custom-built and programmatic approaches), prioritize time accordingly to execute plans and manage an active pipeline of renewal opportunities
  • Participate in internal Quarterly Business Review as well as other internal operations to report on business results, near term goals, and customer needs
Qualifications:
  • 5+ years of technology/software account management/sales experience preferred
  • Solution selling, value selling and ability to manage customer relationships
  • Strong verbal and written communication
  • Demonstrate achievement in meetings and exceeding quota 
  • Ability to work in a fast-paced, high-volume and strategic environment
  • Demonstrate strong negotiation skills that result in value based multi-year contracts
  • Desire to use sales automation technology to execute programmatic strategies to efficiently cover book of business
  • Ability to manage a 6-month rolling sales pipeline (multiple opportunities at various stages) efficiently and effectively
  • Ability to identify and address the customer’s needs and/or connect the customer with the appropriate resource to meet their needs
  • Desire to continuously develop professionally and share learnings with team members
  • Technical acumen so able to learn to demonstrate a moderately technical product to prospects
  • Ability to ask the questions relevant to the customer to uncover needs and qualify opportunities
  • Demonstrate strong attention to detail and empathy for clients
  • Ability to build rapport and develop mutually-beneficial relationships both over the phone and in-person
  • Behaviors in alignment with Quick Base’s values (customer-obsessed, exceptional, courageous, simplify and trusted)
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Proprietary Data Store (C++ Compiler 11-17)Databases

Location

Accessible by car or MBTA busses and T!

An Insider's view of Quick Base

What's something quirky about your company?

Something quirky about Quick Base is for sure, Waffle Wednesday. Every Wednesday you can expect to see 20+ people gathered in the kitchen anxiously awaiting their hot, made-to-order waffle in the morning. This time allows for a relaxed morning and the opportunity to get to know all of the other waffle-lovers and new employees at QB!

Emily

Growth Marketing Co-op

What's the biggest problem your team is solving?

Bringing the power of business automation and the “drag and drop” ease of integration between software systems to our platform. Our mission is to deliver an easy to use, scalable, performant and secure solution to business users and empower them to automate their processes quickly and effectively.

Armelle

Director, Software Engineering

How does the company support your career growth?

Growth and Quick Base have almost been synonymous to me. The learning has not stopped since the day I stepped into the interview. Perfecting my skills when I was in sales development has led me to success as an Account Executive. Quick Base's focus on learning has made me a true sales professional.

German

Account Executive, Small Business

What is your vision for the company?

Our platform allows people to reshape how they work without getting caught up in the pitfalls of IT. We help to unleash people’s creativity with a concept referred to as Citizen Development. I see Quick Base leading the next transformation of the workforce by being the biggest and best Citizen Development platform.

George

Chief Revenue Officer

What are some things you learned at the company?

I've learned that cross functional collaboration is key. Taking chances and jumping at opportunities is critical, but above all else, go with your gut!

Shannon

Account Executive, Enterprise

What are Quick Base Perks + Benefits

Quick Base Benefits Overview

• We offer comprehensive medical, dental and vision plans that start day 1 of employment.
• The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
• We subsidize pre-tax commuting expenses up to $84.50/month.
• Fun perks such as a cold brew keg, snacks, Waffle Wednesdays, etc.
• Through our Quick Base Cares program, employees can take up to 4 days per year (paid) to partner with non-profit organizations to make a positive impact where we work and live.
• To motivate employees to stay or get active, we provide a Wellness Benefit where we reimburse up to $650 per year.
• Our Tuition Assistance Program offer employees reimbursement up to $5,000 per year for their continued career development.

Culture
Volunteer in local community
Our Quick Base Cares Committee provides volunteer opportunities for our employees, from food drives to cleaning up a local park. Our team logged 1400+ hours of volunteer time last year!
Friends outside of work
Intracompany committees
We have a cross-functional committee, the Joy Division, which hosts fun events and offers new ways to hang out with our fellow Quick Basers. Our latest is a kickball league starting up this April!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
The Quick Base 401k plan includes a match of 125% up to 6% of contributions, with a $10,000 annual maximum.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Quick Base hosts an annual family picnic that includes a BBQ, bouncy houses, games, face painting and a shaved ice truck!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
We currently host a Game Night, Book Club, and Kickball League, and are always up for a new club or team!
Fitness Subsidies
We offer a Wellness Benefit reimbursable up to $650/year for eligible expenses, such as a gym membership, race entry fees, a bike, and much more. Our Cambridge office also has a free gym onsite.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Quick Base encourages employees to show off their skills or a new project to other QBer's via a Lunch and Learn.
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