Account Manager

Why this job is excellent:

Viator, A TripAdvisor Company is looking to hire an Account Manager to join the team in their Boston office. You will play a key role in the day-to-day running of our current partnership program across multiple territories; maximizing performance and growth. This is an exciting role, offering great potential for career growth, and is a fantastic opportunity for someone potentially looking to move into a fast-paced client-side role.

The Account Management team is responsible for driving revenue through partnering travel agencies and travel agents. You will be expected to support the team with on-going management of existing partners to help further grow the global program. 

What you’ll do:

• Act as key business owner for key accounts on Viator, Direct Affiliates or Travel Agent Program
• Work closely with the Associate Director to optimize the account and grow the relationship through strategic initiatives and outreach
• Responsible for management, engagement and optimization of ~ 4mm+ in bookings with a focus on driving growth and loyalty for our key accounts
• Build strong relationships with partners to understand their commerce, content, and business goals and help educate them on how to improve their performance via our solutions.
• Work with agencies to help ensure all members are registered accurately and increase engagement through various marketing initiatives
• Responsible for all day-to-day admin tasks with duties such as responding to partner inquiries and generating sales and performance reports.
•  Re-engage “cold” partners (via phone/video chat and email) to help them set up the tools to offer tours and activities on their platforms
• Implement sales strategies to lead to high consumer satisfaction, build awareness and credibility with key clients and influencing key metrics
• Schedule and coordinate marketing initiatives such as internal/external email blast, FB posts, videos, banner ads to increase key metrics such as registration rates, active agents, engagement and GBV.
• 20% Traveling to improve partnerships through face to face time: Industry conferences, in person trainings/webinars, agency conferences and boot camps, in office meetings
• Reporting for accounts - competitive analysis, translate consumer information and data into actionable insights for opportunities and strategies
• Prepare detailed proposals/quotes depending on the account’s requirements. 
•  Analyze the exposure of our products on partner platforms and provide suggestions to optimize the results.
• Collaborate closely with Product, Technology, Customer Service and other teams to develop performance business cases and best practices as well as represent partner interests internally.
• Analyze channel performance and provide meaningful and actionable strategies to improve performance, and feel comfortable communicating findings, both internally and externally.
•  Light administrative support duties for the broader BD team; including following up on CS inquiries and support requests, as well as managing questions from the supply team(s). 

About you:

You should be a self-starter, comfortable in a startup-like environment where you are responsible for both strategy and tactical execution and can be responsible for measurable results. Ideally, you have experience in the travel industry.

• 1-3 years Account Management experience or relevant sales role
• 4 year college degree; or relevant experience
• Organized and accurate, and not afraid to be creative when necessary
• Relentless: won't stop until you find the answer
• Passion for continually improving the processes around you
• Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to work in a highly iterative, fast paced environment, 
• Results-driven. Be able to work to, and be motivated by, revenue targets
• Ability to establish strong and meaningful connections with consumers, representing TripAdvisor
• Strong organizational skills and pays close attention to detail
• Strong communication skills, both verbally and written with high comfort level on presenting performance/results in an easy to understand manner
• Ability to work independently as well as within a team environment
• Proficient with Microsoft Excel and PowerPoint
• Aptitude to quickly learn and develop understand for account planning 
• Ability to analyze account performance and identify opportunities and needs for accounts
• Sales experience, ability to drive sales and metrics. Met or exceed business targets.
• Goal and metrics oriented
• Consumer and service oriented

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions. 

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