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Account Manager

| Greater Boston Area

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than five million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways." With a near perfect renewal rate, sky-high customer satisfaction, strong year-over-year account growth, and most important, stories from across the country about how Panorama has helped students receive a better education, our team has set a high bar.

As a Panorama Account Manager, you will play a key role on the Client Success team. You'll be responsible for developing long-term relationships, retaining key accounts, and expanding existing business across a portfolio of clients, focused on the school districts with more than 9,000 students within an assigned territory. You will work closely with “c-level” decision-makers including superintendents of school districts and upper level directors and cabinet members of school systems. Inside Panorama, you will serve as a “voice of the customer” and work across our team to make sure each client is using Panorama successfully. Panorama is a rapidly-growing, well-funded technology startup, and we expect every Account Manager to help us build our culture and processes devoted to client success.

Key Responsibilities

  • Successfully secure renewals on time, contributing to Panorama’s near-perfect renewal rate
  • Increase business with existing clients, meeting and exceeding revenue and growth targets
  • Cultivate strong and lasting relationships with clients so that customers derive maximum value from Panorama’s products and services
  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors
  • Design and manage a coordinated system of touch/outreach to clients spanning the full subscription year
  • Help design and manage product rollout to clients, ensuring clients adopt new products and features
  • Monitor account health and product adoption, intervening as necessary to ensure retention
  • Collect and synthesize product feedback for Panorama’s Product team, and participate in product development conversation
  • Partner with Services Leads to provide outstanding support and client delivery

What We’re Looking For

  • 4-6 years of experience in renewal and expansion oriented account management
  • Demonstrated track record of building client relationships, retaining accounts, and growing business
  • Passion for helping clients use Panorama successfully
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders and superintendents (phone, email, and in-person).
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and meeting deadlines
  • Excellent listening, negotiation and presentation skills
  • Passion for improving education
  • Comfortable with ambiguity; flexibility with potential role changes as team grows
  • Proficiency in Excel, Word, Google Docs, and Salesforce

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, and Red Lines.

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.

Jahvon

Engineer

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

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