Account Manager

| Greater Boston Area

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than five million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways." With a near perfect renewal rate, sky-high customer satisfaction, strong year-over-year account growth, and most important, stories from across the country about how Panorama has helped students receive a better education, our team has set a high bar.

As a Panorama Account Manager, you will play a key role on the Client Success team. You'll be responsible for developing long-term relationships, retaining key accounts, and expanding existing business across a portfolio of clients, focused on the school districts with more than 9,000 students within an assigned territory. You will work closely with “c-level” decision-makers including superintendents of school districts and upper level directors and cabinet members of school systems. Inside Panorama, you will serve as a “voice of the customer” and work across our team to make sure each client is using Panorama successfully. Panorama is a rapidly-growing, well-funded technology startup, and we expect every Account Manager to help us build our culture and processes devoted to client success.

Key Responsibilities

  • Successfully secure renewals on time, contributing to Panorama’s near-perfect renewal rate
  • Increase business with existing clients, meeting and exceeding revenue and growth targets
  • Cultivate strong and lasting relationships with clients so that customers derive maximum value from Panorama’s products and services
  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors
  • Design and manage a coordinated system of touch/outreach to clients spanning the full subscription year
  • Help design and manage product rollout to clients, ensuring clients adopt new products and features
  • Monitor account health and product adoption, intervening as necessary to ensure retention
  • Collect and synthesize product feedback for Panorama’s Product team, and participate in product development conversation
  • Partner with Services Leads to provide outstanding support and client delivery

What We’re Looking For

  • 4-6 years of experience in renewal and expansion oriented account management
  • Demonstrated track record of building client relationships, retaining accounts, and growing business
  • Passion for helping clients use Panorama successfully
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders and superintendents (phone, email, and in-person).
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and meeting deadlines
  • Excellent listening, negotiation and presentation skills
  • Passion for improving education
  • Comfortable with ambiguity; flexibility with potential role changes as team grows
  • Proficiency in Excel, Word, Google Docs, and Salesforce

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on Kingston St. in downtown Boston; a four minute walk from Downtown Crossing (Orange and Red Lines) and a seven minute walk from South Station.
109 Kingston Street, Boston, MA 02111

Insider's spotlight

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What's the biggest problem your team is solving?

One of our goals is to create an interview process that caters to candidates, ensuring a positive experience by being as mindful as we can be with each unique interaction. We also seek the best talent and fit by brainstorming and implementing new ways to diversify our talent pools and pipelines.

Melvin

Talent Coordinator

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What are Panorama Education Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
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