Account Manager, Insurance

Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, we’re hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogito’s unique software to the largest companies within the Insurance vertical. You will be managing our largest clients and looking for opportunities to grow our existing footprint. In this role you will be responsible for extending Cogito’s position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.

Responsibilities

Responsible for the retention and expansion of existing Client business by developing opportunities with key stakeholders within Cogito's largest clients to envision, develop, purchase and implement the Cogito software and professional services

Plan, prepare and deliver executive business review within the Client while demonstrating Cogito’s value on a consistent basis, ie; monthly, quarterly

Articulate Cogito’s value proposition, positioning our solution as a long-term supplier and business partner to advance the mission of the client 

Develop and execute strategic account plans that clearly delineate business goals and growth strategies for Cogito’s clients.

Develop and maintain detailed working knowledge of Cogito’s clients including; key business drivers, key business stakeholder’s business models and the competitive landscape

Understand the customer’s decision-making processes and constraints – time, budget, relationships, etc

Work collaboratively with internal product, engineering, client services and behavioral science teams to improve processes and ensure clients understand our value proposition and how they can succeed with Cogito

Requirements:

5+ years of successful experience in customer success or professional services or program management with Fortune 50 and Fortune 100 clients 

Track record exceeding targets and quotas 

Comfortable presenting to and working with the most senior personas within customer service and operations

Experience building strong partnerships and advocacy with clients

Mastery in developing trusted vendor relationships with economic buyers and the C-Suite

Benefits

• Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance

• Frequent catered lunch and live product demos

• 401(k) retirement plan options

• Ongoing professional development and cross-training

• 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)

• 2 "Be Gentle" personal days

• Company paid parental leave upon hire

• Competitive pay, stock options, and annual bonus eligibility

• Casual dress and fun office atmosphere

• Pre-tax commuter benefits

• Stocked groceries in the kitchen

• Office location in the heart of Boston with convenience to the MBTA lines

Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

Authorization to Work

Applicants for employment in the US must be authorized to work in the US.