Account Manager, Healthcare

| Greater Boston Area
Account Manager, Healthcare
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build our business, we’re hiring Account Managers to build and grow relationships with our enterprise clients. This is an opportunity to be a part of building something big in a company who brings the latest findings in AI and behavioral science into our product and our workplace. In this role you will bring your deep industry knowledge to sell Cogito’s unique software to the largest companies within the healthcare vertical. You will be managing our largest clients and looking for opportunities to grow our existing footprint. In this role you will be responsible for extending Cogito’s position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.
Responsibilities
Responsible for the retention and expansion of existing Client business by developing opportunities with key stakeholders within Cogito's largest clients to envision, develop, purchase and implement the Cogito software and professional services
Plan, prepare and deliver executive business review within the Client while demonstrating Cogito’s value on a consistent basis, ie; monthly, quarterly
Articulate Cogito’s value proposition, positioning our solution as a long-term supplier and business partner to advance the mission of the client 
Develop and execute strategic account plans that clearly delineate business goals and growth strategies for Cogito’s clients.
Develop and maintain detailed working knowledge of Cogito’s clients including; key business drivers, key business stakeholder’s business models and the competitive landscape
Understand the customer’s decision-making processes and constraints – time, budget, relationships, etc
Work collaboratively with internal product, engineering, client services and behavioral science teams to improve processes and ensure clients understand our value proposition and how they can succeed with Cogito
Requirements:
5+ years of successful experience in customer success or professional services or program management with Fortune 50 and Fortune 100 clients 
Track record exceeding targets and quotas 
Comfortable presenting to and working with the most senior personas within customer service and operations
Experience building strong partnerships and advocacy with clients
Mastery in developing trusted vendor relationships with economic buyers and the C-Suite

Benefits
• Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance
• Frequent catered lunch and live product demos
• 401(k) retirement plan options
• Ongoing professional development and cross-training
• 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)
• 2 "Be Gentle" personal days
• Company paid parental leave upon hire
• Competitive pay, stock options, and annual bonus eligibility
• Casual dress and fun office atmosphere
• Pre-tax commuter benefits
• Stocked groceries in the kitchen
• Office location in the heart of Boston with convenience to the MBTA lines
Equal Opportunity Employer
Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Authorization to Work
Applicants for employment in the US must be authorized to work in the US.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases

Location

Located in the heart of the financial district above High Street place in a building with great amenities including a roofdeck.

An Insider's view of Cogito

How would you describe the company’s work-life balance?

We provide 20 days of PTO, 5 sick days, 2 floating holidays, and 2 personal days in addition to 11 paid holidays. We truly want our employees to strike a work/life balance. We also provide flexible schedules and different work from home options.

Derek

Talent Manager

What does your typical day look like?

I begin the day with some team meetings. In the middle of the day, I spend as much time as I can at my desk coding and discussing technical stuff (that’s the technical term) with colleagues or video chat meetings. Later in the day, I might present at or attend architectural meetings to more broadly discuss concepts related to the work I’m doing.

Jimmy

Sr. Software Engineer

What are some things you learned at the company?

I enjoy a lot of things including that I am always learning, there are so many intelligent people here from different backgrounds that are fascinating to me. There is a deep sense of collaboration across different functional areas. I work with engineers, product, and behavioral science connect the dots to which brings Cogito to life.

Daniella

Program Manager

How do your team's ideas influence the company's direction?

By driving growth for Cogito – In marketing we are doing that in a number of different ways. We make the Cogito brand recognizable and synonymous with technology. We publicly celebrate the success of our customers, and generate demand through campaigns and programs. Additionally, we enable sales with tools and content that drive interest.

Steve

VP of Marketing

What’s the vibe like in the office?

Collaborative, in the sense that it is an open space, you can stand up and talk to the person in front of you, you can look to your lef or right and talk to your team members. When you are working on projects you have to at least work with one or two people from another department and so you just get another perspective on things.

Jasmine

Customer Support Associate

What are Cogito Perks + Benefits

Cogito Benefits Overview

We provide generous PTO in additional to a collaborative office environment. We have weekly happy hours, monthly town halls and an accessible leadership team.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Foosball.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Recreational Clubs
Professional Development Benefits
Cross functional training encouraged

Additional Perks + Benefits

We build software around emotional intelligence and are doing the same with our culture. We provide flexible schedules and work from home policies to accommodate our employees.

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