Account Management Director

| Greater Boston Area

Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company.   We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.   Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. 

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees.  Come join our growing team!

To support our continued growth, Interactions is hiring an Account Management Director. The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures.  The Account Management Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.
 

Job Responsibilities

  • Management of Customer Success with Interactions Solutions including Client Performance

  • Management and Business Case Achievement.

  • Revenue and Transaction Forecasting and Forecast Realization.

  • Account Planning inclusive of roadmap for business case, product adoption, and account penetration.

  • Customer relationship development.

  • Business development execution and support.

  • Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.

Qualifications

Required

  • Bachelor’s Degree

  • 5 to 6 years of proven progressive customer management experience in a service related industry: Customer-facing leadership and account relationship strategy experience

  • Proven capability to develop and execute strategic and long-range plans across a wide scope within an organization

  • Capable of interfacing well at all levels within a large organization and client base

  • Pricing strategy and contract negotiation skills

  • Project management, planning, and organizational skills

  • Excellent verbal and written communication skills

  • Excellent organization, motivation, leadership, and interpersonal skills

  • Ability to multi-task and prioritize issues in a complex environment

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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