Account Management Director

| Greater Boston Area
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Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company.   We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.   Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. 

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees.  Come join our growing team!

To support our continued growth, Interactions is hiring an Account Management Director. The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures.  The Account Management Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.
 

Job Responsibilities

  • Management of Customer Success with Interactions Solutions including Client Performance

  • Management and Business Case Achievement.

  • Revenue and Transaction Forecasting and Forecast Realization.

  • Account Planning inclusive of roadmap for business case, product adoption, and account penetration.

  • Customer relationship development.

  • Business development execution and support.

  • Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.

Qualifications

Required

  • Bachelor’s Degree

  • 5 to 6 years of proven progressive customer management experience in a service related industry: Customer-facing leadership and account relationship strategy experience

  • Proven capability to develop and execute strategic and long-range plans across a wide scope within an organization

  • Capable of interfacing well at all levels within a large organization and client base

  • Pricing strategy and contract negotiation skills

  • Project management, planning, and organizational skills

  • Excellent verbal and written communication skills

  • Excellent organization, motivation, leadership, and interpersonal skills

  • Ability to multi-task and prioritize issues in a complex environment

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