Account Executive

| Greater Boston Area
We’re expanding a team of driven, focused, smart people who want to make a meaningful impact on the success of world-class software organizations. To us, sales isn’t pitching a vision, closing a decision maker, then handing them a product; it’s providing an amazing experience centered around helping a prospect to try and evaluate our product. Often, teams purchase our product without realizing their Appcues representative is in sales. 
As an Account Executive at Appcues, you will take our trialers on a journey from discovering if Appcues can help them achieve their goals, to assisting them in testing and configuring our software, to finally, helping them reach their trial limits and purchase. The first-class experience you provide will meaningfully impact our brand perception and lead us to win in competitive situations. Apply if you’re passionate about being a part of a great team, delivering an exceptional sales experience, and believe helping is the new selling.

Your typical day might include:

  • Prospecting - Selling to free trialers means tailoring your outreach strategy to help a prospect get more value out of their trial period. Depending on what they’ve done in their trial thus far, you’ll customize your messaging to add value to their experience and to try to get them on a phone call. 
  • Collaborating - You can expect to strategize daily with the sales team, product team, and leadership on closing and accelerating deals. 
  • Researching - Many of our prospects have a free trial themselves. When working a new account, you’ll try their product so that you can offer tailored tips via email and to guide discussion during your demos. 
  • Demoing - A typical first call at Appcues runs 45 minutes and covers qualification, discussion of best practices, a demo of the product, and co-creating a plan on how to evaluate Appcues during the trial.
  • Following up - Following up on best practices and helping to unblock a trialer who may be struggling with the product is key to accelerating the sales cycle. Great follow up starts with understanding what a prospect wants to achieve.
  • Closing - You will own helping a prospect buy Appcues and become a customer. You will own negotiation and introduce new customers to our Success Team to ensure a great experience continues after the handoff. 
  • Learning - Few companies have run a data-driven, product-focused sales process successfully at this stage of business. Every day you’ll learn more about our product, what leads to results for our customers, and what’s working and not working in your process.

You might be a great fit if:

  • You believe at your core that solving for the success of Appcues customers is the best lever to drive team and personal success.
  • You're excited about working in a startup-vibe, wearing many hats and taking ownership of solving problems without being asked.
  • You’re technically astute and would be excited to gain a deeper understanding of how software works. Our customers use different web technologies and you should want to understand the basics of how they work. 
  • You aren’t afraid to get your hands dirty and hop on the phone with a customer who needs support-style help.
  • More than anything else, you are empathetic and have a genuine desire to help other people. 
  • You have 1+ years of prior sales experience

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, etc.) without writing any code. We believe it's the non-technical people who oftentimes have the best information about a user's needs and desires. And we give them the tools to act
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, the work we do, and the success story we’re all helping to write. We live by our values, our benefits are real, and sometimes we have donuts!
Appcues is an equal opportunity employer. We believe a diverse team is a stronger team.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • KafkaFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases

Location

We're located in the heart of downtown Boston - situated between the North End/Faneuil Hall and North Station.

An Insider's view of Appcues

What’s the vibe like in the office?

You walk into the Appcues office and you are immediately greeted by our office dog and distinguished citizen ZEKE! Among our many office dogs, we also have some pretty cool humans. Appcues is full of some of the brightest, most creative, and strategic minds I've ever met. I truly feel so lucky to be in the presence of all of these people everyday.

Tanya

Senior Marketing Designer

What does your typical day look like?

What I love most about being a CSM here is that there isn't a typical day. Some days I'm focused on talking to customers about their experience, other days I'm focused on heads down work and collaborating with my team on big picture initiatives. Each day presents different challenges and learning opportunities, and it's the best part of the job!

Okello

Customer Success Manager

What is your vision for the company?

We are surrounded by software—it’s in our homes, at our offices and in our pockets—and most of it, frankly speaking, sucks. At Appcues, we’re on a mission to make every experience with software an amazing one. To do that, we’re creating tools that empower anyone, regardless of their technical ability, to improve the UX of their product.

Jonathan

Chief Product Officer, Co-Founder

How do you empower your team to be more creative?

I encourage my team to take ownership over pieces of the customer experience that excite them. Trusting people & letting them know that you believe in their decisions empowers them to be more creative & experimental with their solutions. We have a culture where if things don't go as expected, it's not a failure, but a chance to do better next time!

Mercer

Director of Support

What are Appcues Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Video Games.
Some Meals Provided
Employees get free team lunch every Wednesday!
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Every employee at Appcues gets an annual Professional Development budget alongside an annual tech budget to help you be successful!
Lunch and learns
Appcues hosts lunch and learn meetings on occasion.
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